It Services: Consulting, Software Development, Internet And Support - Resehanteringssystem. The City Of Gothenburg, Through The City Environment Administration (Hereafter Referred To As Serviceresor) Invites Suppliers (Applicants) To Participate In Procurement Regarding Travel Management Systems Which Manages, Coordinates And Plans Special Public Transport. Service Trips Should Facilitate For Individuals With Functional Variation To Live An Active And Independent Life. This Is Done By Providing Efficient And Safe Journeys As A Special Form Of Public Transport. The Journeys Take Place In Passenger Cars, Wheelchair Cars Or Wheelchair Buses. The Trips Are Planned Together So That Several Travelers Can Travel Simultaneously In One Vehicle To Achieve A Cost-Effective Traffic. However, There Are Exceptions For Certain Individuals With Special Requirements. The System Handles, Coordinates And Plans Special Public Transport. For The Planning Work Of The Trip Large Amounts Of Information Are Handled In The System, For Example Traveler Profiles (Permits), Geographical Coverage, Driving Times And Vehicle Capacity, And Results In Cost-Effectiveness Special Public Transport. Serviceresor Has Approximately 100 Employees Working In Todays Travel Management System. Serviceresor Currently Has 1.4 Million Trips Per Year For 62,000 Travelers Of Which 30,000 Are Active Travelers. The Volume May Change Over Time. The Objective Is One Modern Travel Management System That Can Be Developed Over Time With More Efficient Processing Which Creates The Conditions For A More Transparent Customer Relationship. Customers Should Get Increased Transparency And Chance To Be More Autonomous With Apps And Web Interfaces. Service Trips Has A Particular Focus On Optimizing And Streamlining Working Methods For All Its Users. The Supplier Must Be Proactive And Process-Oriented.
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