Tenders Are Invited For Statistical Services - Workforce Management - Forecast As A Service - For The North Rhine Association Of Statutory Health Insurance Physicians
Tenders Are Invited For Statistical Services - Workforce Management - Forecast As A Service - For The North Rhine Association Of Statutory Health Insurance Physicians
Statistical Services - Workforce Management - Forecast As A Service - For The North Rhine Association Of Statutory Health Insurance Physicians. Today, Kv Nordrhein Operates A Manual System In The Area Of Call Center Partner Management Process, Based On Historical Data, Using A Self-Developed Excel File To Calculate The Expected Contact Volumes And To The Service Providers Used To Transmit. The Future Wfm Managed Service Is Intended To Include The Core Process Forecast And Budget Planning From The Workforce Management (Wfm) Cycle. It Will Be The Creation Of Long- And Short-Term Forecasts For Service-Oriented Control Various Telephone Service Lines And The Associated Service Providers Used Expected. The Objective Is To Achieve A Forecast Accuracy Of 92% On A Daily Level And 90% At Interval Level (Volume Forecast Vs. Actual Volume), Where The The Contractor Is Responsible For All The Necessary Procedural And Mathematical Aspects Controls And Implements Procedures. For Delivering The Forecast To Those Deployed Call Center Service Provider Fills Out A Corresponding Excel File Template, Which Is Called Appendix Is Attached To This Document. So That The Defined Tasks Within The Framework Of The Monthly Managed Service Can Be Used, A Connection To The The Clients Acd System May Be Necessary.
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