Prior Information Notice For Support Service For The Management Of It Systems And Infrastructure. Ministry Of Transport, Mobility And Urban Agenda.. The Purpose Of This Contract Is The Provision Of Professional Services For The Management Of Services Supported By Information Technologies Of The Systems That Are The Responsibility Of The General Subdirectorate Of Information Technologies And Digital Administration (Sgtiad) In Accordance With The Conditions Established In This Document. The Contracted Services Will Be Organized To Comply With The Quality Metrics And Service Levels Requested In Each Case In This Document, Guiding The Work Processes To Itil And Acting With Flexibility And Responsiveness To Possible Unforeseen Events. . To This End, The Necessary Processes Will Be Configured To Guarantee Compliance With The Service Levels Established To Serve The Catalog Of Services Aimed At Users And Management Centers Of The Ministry Of Transport, Mobility And Urban Agenda (Mitma). The Successful Bidder Will Provide The Necessary Resources To Manage, Coordinate And Execute The Necessary Tasks In Each Of The Different Phases Of The Life Cycle Of The Infrastructure On Which It Supports Both The Services That Make Up The Current Catalog, As Well As The New Services That May Be Created. Arise During The Period Of Validity Of The Contract. The Scope Of The Contract Will Consist Of The Management, Administration And Exploitation Of The Required Technological Infrastructure That Supports All The Services Provided By The Ict Units Of The Ministry Of Transport, Mobility And Urban Agenda, Including Also The Development Of The Necessary Monitoring, Administration And Operation Tasks Of The Data Network And User Support. In Recent Years, The Sgtiad Has Decidedly Opted For The Use Of Cloud-Type Platforms Both For The Implementation Of Office Tools And For The Installation Of Departmental Computer Systems, So This Must Be Taken Into Account When Planning Provision Of The Services Described In This Document, As Well As The Qualification Of The Personnel Who Will Provide Said Services. The Language Used To Provide All Services Is Spanish. For The Purposes Of Organizing The Demand For The Services To Be Provided, Have Established Two Lots:Lot 1 User Service Services It Is Made Up Of The Following Services:O User Service Center (Cau)O User Supporto Inventory And Warehouse Managemento Maintenance Of Equipment Associated With The Workplacelot 2 Administration Support And Exploitation Of Communications Systems And Networks. It Is Composed Of The Following Services: O Support For System Administrationo Support For Communications Network Administrationo Operation Of Systems And The Communications Networko Support For The Management Of The Cpd Infrastructure And Maintenance Of Equipment
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