Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support - Providing Maintenance Services In Production Mode Of The Educational Information System

It Services: Consulting, Software Development, Internet And Support - Providing Maintenance Services In Production Mode Of The Educational Information System. 1. The Subject Of The Order Is The Provision Of Maintenance Services In Production Mode Educational Information System. The Description Of The Subject Of The Order Is Described In The Annex No. 9 To Swz. The Subject Of The Order Also Includes Updating, Development And Expansion The Above System. For Ensuring Current Standard Software Licenses And Infrastructure Is The Responsibility Of The Ordering Party. 2. By Maintaining In Production Mode Means: 2.1. Programming Services For The Purposes Of Maintaining The Information System Educational. Work In Production Mode Is Expected To Last 36 Months By The Team In The Amount Of Min. 10 People. 2.2. System Administration Services Consisting Of: On Administering The Following Resources: A) Educational Information System With Interfaces Enabling Communication With Cooperating Systems/Components, B) Systems Linux (E.G. Eurolinux, Centos, Rocky Linux, Rhel), C) Application Servers (E.G.: Euroap, Apache, Nginx), D) Database Servers (E.G.: Mysql Enterprise Edition), E) Jenkins System, F) Git System, 1.1. Performing All Technical Activities As Part Of The Service Provided, In Particular: A) Solving Related Problems With The Availability Of Sio Reported By The Ordering Party, B) System Configuration Repairs, C) Maintenance And Updating Of System Elements, D) Installation Of System Z Elements Using Good Practices, E) Configuration Of The Operation Of All Elements Of The System As A Whole, F) Security Prevention, G) Maintaining The Continuity Of The Systems Operation, H) Control Efficiency And Technical Condition Of The System Components I) Diagnosing And Removing Damage Elements Of The System, J) Adapting The System Configuration To The Needs Of The Ordering Party (E.G.: Implementation Of Anti-Virus System Agents, Database Monitoring System, Redirection Systems, Reconfiguration For The Backup System, Implementation A Set Of Tools That Improve Work On Virtual Machines (Vmtools), Etc.), K) Resource Optimization And Management. Resource Utilization Monitoring, Analysis, Monthly Reporting And Resource Planning, L) Support For The Sio Integration Service With A Trusted Profile/National Electronic Identification Node, Including Monitoring Validity Of The Certificate And Preparing An Application For Replacement No Later Than 40 Days Before Its Expiry, Configuration, Preparation Of Notifications And Applications To The Entity Servicing The Zaufany Profile, M) Preparing Proposals For Improvement Solutions Operation Of The System, N) Current Updating Of System Security, O) Updating Software Included In The System, P) Documenting The Activities Performed And Changes In The System Configuration In Accordance With The Procedures Applicable At The Ordering Party, That Comply With The Iso/Iec 27001 Standard; Q) Implementing Logical Security Measures For The System; R) Identifying Problems Resulting From The Operation Of The System; S) In Case Technical Possibilities, Ensuring The Possibility Of Integration With Internal Tools Creating Backup Copies Enabling The Creation Of Copies From The Operating System Level. The Ordering Party Considers Internal Tools To Be E.G.: Mysqldump For The Mysql Database, Pg_Dump For Postgresql Database, Etc.; T) Consulting Security Aspects Of The Solution With The Ordering Party, U) Ongoing Monitoring Of Sio Operation And - In Response To Errors - Immediate Initiation Of The Procedure In Accordance With The Sla And Warranty Conditions; V) Browsing Data In System And Service Logs; W) Management Of Systems And Applications Services On Which The System Is Running; X) Monitoring The Status Of Execution Of Cyclical Tasks And Taking Remedial Actions In The Event Of Disruption Of Cyclical Activities (Including Application Jobs, Backup, Maintenance); Y) Management Of Clusters And System Farms, On Which The System Is Running; Z) Error Management; Aa) Vulnerability Management, Understood As Monitoring Software Developers For The Information They Provide Vulnerabilities; Bb) Update Management (Market Monitoring, Introducing Updates System And Security Patches In Accordance With The Manufacturers Recommendations) On Which A Service Is Provided; Cc) System Continuity Management; Dd) Reporting By The Contractor To The Service Desk For Errors, Non-Standard Behavior; Ee) Changes In Schedules Backup Copies Of Systems On Which The System Is Running, Ff) Making Changes Reconfiguration In Accordance With The Requirements And Needs Of The Ordering Party; Gg) Consultations In Terms Of Safety; Hh) Providing Service Desk Technical Support For Provided Service In Accordance With The Sla Times Required By The Ordering Party (Service Levelagreement); Ii) Keeping The Documentation Current And Complete, Coherence, Orderliness, Detail And Comprehensibility. In The Scope Of Work In The Mode Production, It Is Expected That A Team Of Min. 10 People In An Estimated Amount Of 62,000 Person-Hours. The Sio System Environment Consists Of Approx. 13 Linux Servers For Production Environments And Approximately 70 Linux Servers For Environments Test. 3. Development Work – The Number Of Hours Of Development Work Related To The System With Design, Testing And Implementation Is 10,000 Person-Hours Throughout The Entire Period Contracts. 4. Creating Technical Documentation For The Implemented Sio Changes 5. Creating System Documentation In Workbench And Confluence; 6. Tests Of New Versions Of Sio Resulting From Legal Changes And The Implementation Of Other Changes; 8. Responsibility For Programming Quality Sio; 9. Developing Specifications For Functional And Non-Functional Requirements; 10. Ongoing Control Of Sio Operation; 11. Ensuring Compliance Of The Developed Architecture Solutions With A Comprehensive Sio Architecture.