Tenders Are Invited For Providing Maintenance Services For Computer Hardware And Software Owned By The South Baltic Joint Secretariat Based In Gda sk For A Period Of 24 Months.

The Subject Of The Order Is The Provision Of Services For Maintaining Computer Hardware And Software Owned By The Joint Secretariat South Baltic (Hereinafter Referred To As Ws Pb) With Its Registered Office At Plac Porozumienia Gda skiego 1, 80-864 Gda sk (Lok. 121) In Proper Functional Condition For A Period Of 24 Months. Scope Of Duties Of Ict Services (Included In The Lump Sum Cost): 1. Obligatory Visit Of An It Specialist At Least Twice A Month For No Less Than 3 Hours At The Office In Gda sk On A Business Day Agreed With The Ordering Party. 2. Travel Visits Listed As Part Of Obligatory Visits Are Included In The Monthly Lump Sum Presented By The Contractor In The Offer. 3. Possibility Of Shortening The Time Of The It Specialists Visit After Consultation With The Ordering Party (With The Head Of The Joint Program Secretariat Or A Person Designated By Him) By Transferring Unused Hours To Subsequent Visits In The Event Of, For Example, A Failure. 4. Telephone Consultations (Help Desk) During Office Hours, I.E. From 08:15 To 16:15 On Every Working Day. 5. Ensuring The Reliability Of The Operating System And Software Installed On Individual Computers. 6. Ensuring The Reliability Of Virtual Machines, Especially The Active Directory Controller, Printer And File Servers. 7. Monitoring The Ups Power Supply Status And Proper Response Of Devices And Systems Connected To The Ups To Changes In The Power Supply Status. 8. Ongoing Implementation Of Patches Made Available And Recommended By The Manufacturers Of The Installed Software. 9. Maintaining Ongoing Software Hygiene Of Computers - Auditing The Legality Of Software, Testing For The Presence Of Harmful Software (Viruses, Spyware, Malware, Etc.), Deleting Temporary Files. 10. Supervision Over The Reliability Of The Operation Of The Local Computer Network With Internet Access, In The Event Of Failures Beyond The Contractors Control, Close Cooperation With The Responsible Services (Structured Network Administrator At The Principals Office, Isp, Etc.). 11. Ensuring The Security Of The Local Network Against Unauthorized Access To Individual Computers And Network Devices In The Lan From Outside And Inside By Using Appropriate Measures At The Programming Level, E.G. Firewall, Ips/Ids, Or Only Simple File Sharing If The Lan Is Shared With Other Entities Or Network Devices Are Not Located In The Premises For The Exclusive Use Of The Ordering Party, 12. Granting Users The Minimum Level Of System Privileges On Individual Computers Necessary To Perform Their Official Duties. 13. Creating Daily Backup Copies Of Data, Controlling The Process Of Creating And Maintaining Them On External Media, To A Nas Network Device, Remote Backup In Accordance With The Ordering Partys Recommendations. 14. Diagnosing Hardware Faults - E.G. Computer Power Supply Failure. 15. Reporting Equipment Failures To The Ordering Party, Or Alternatively To An External Entity Indicated By The Ordering Party, E.G. To The Manufacturers Service Center. 16. Maintaining Technical Documentation Containing Information About The Current Status And Changes Introduced So That All It Systems Can Be Recreated Based On The Technical Documentation. 17. Ongoing Updating Of The Database With Logins And Passwords And Other Key Information For Managing Each Network Element And Servers And Making This Data Available In The Manner Agreed With The Ordering Party Using A Digital Safe. The Update Must Take Place Within 2 Business Days After The Change Is Made. 18. Participation In Implementation And Modernization Works Regarding It Infrastructure At The Ordering Partys Headquarters In Gda sk, E.G. Replacement Of Network And Server Devices, Voip Telephony, Dlp, Anti-Virus Software And Other Software Indicated By The Ordering Party. 19. Carrying Out Recommendations Related To The Implementation Of Adopted Procedures And Instructions And Cooperation With The It Administrator And The Data Protection Inspector. 20. Carrying Out Recommendations Related To The Implementation Of Adopted Procedures And Instructions And Cooperation With The System Coordinator (Security Coordinator) And The It Security Coordinator. 21. Maintaining A Register Of It Notifications In The It System Provided By The Ordering Party Or Another Solution Agreed With The Ordering Party. 22. The Contractor Will Enable The Ordering Party And Entities Authorized By The Ordering Party To Conduct Audits And Will, If Necessary, Actively Participate In Them And Provide All Necessary Information Regarding Ict Resulting From The Contract. 23. Technical Support For Users, Including Remote Support (Remote Desktop) And Telephone Support, Unlimited In Time And Quantity. 24. Installation Of Free Updates, Patches For Windows And Other Used Software Installed On Workstations Provided By The Manufacturer. 25. Adapting The Software To The Needs Of The Ordering Party By Proposing Additional Purchases In This Area, E.G. Updating Anti-Virus Software And Indicating The Need To Extend The License For Another Period. 26. Advice On The Selection Of Equipment. 27. Technical Support For Mobile Devices Such As Smartphones, Tablets, Etc. 28. Maintaining Technical Documentation And Preparing Protocols/Reports Of Work Performed In Accordance With The Template Provided By The Ordering Party. 29. Cooperation With The Administration Department Of The Center For European Projects In The Management, Supervision And Audit Of All Devices Located At The Headquarters Of The Joint Program Secretariat. 30. All Activities And Purchases Not Included In The Scope Of Obligations Require Agreement With The Ordering Party. 31. All Technical And Configuration Issues Not Described In The Contract Will Be Carried Out With The Ordering Party And At His Request By The Contractor Within The Deadlines Set In The Contract. Ii Scope Of Duties Of Ict Services Not Covered By The Lump Sum (Option): The Ordering Party Provides For A Maximum Of 100 Man-Hours For Work Not Covered By The Monthly Remuneration (Lump Sum). The Ordering Party Reserves The Right Not To Use The Entire Maximum Limit Of Man-Hours. The Rate For Each Commenced Hour Of It Work Is Calculated In Accordance With The Offer. Work Not Covered By Monthly Remuneration Includes: A) The Possibility Of Calling An It Specialist During Office Hours, I.E. 8:15 A.M. To 4:15 P.M. On Every Working Day. B) Agreed In The Form Of Electronic And/Or Telephone Correspondence With The Head Of The Joint Program Secretariat (Or A Person Designated By Him) For Services At The Ordering Partys Headquarters In Gda sk In Excess Of The Obligatory Hourly Requirement.

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Global Tender Document	Tender Notice