Tender Itsm System. Enercity Is Looking For A New Itsm System. The System Should In Particular Contain Solutions For The Following Functionalities: User Self-Service Portal Service Desk Incident Management Problem Management Knowledge Management Asset And Configuration Management (As Well As The Mapping Of An Integrated Cmdb) Service Level Management Service Portfolio And Service Catalog Management Service Request Fulfillment Change & Release Management The Itsm System Should Provide Optimal Integration Or An Efficient Interface For: License Management Or Interface To Existing License Management, Identity And Access Management Monitoring Offer.
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