Network And Communication Infrastructure: Tk/Cc. From A High-Level Perspective, The Services Covered By This Tender Include The Following Trades: 1. Provision Of Uniform, Separate Voip Office Telephony Solutions Including Unified Communication & Collaboration As Well As Operation As A Managed Service For The Clients Customers As Follows: Aok Nordwest: Sipports For Around 8,000 Participants, Around 90 Locations Aok Nordost: Sip Ports For Around 5,200 Participants, Around 100 Locations Aok Rheinland/Hamburg: Sipports For Around 9,500 Participants, Around 70 Locations Optional: Office Telephony Solution For Gkv Informatik (Sip Ports For Approx. 800 Participants, 8 Locations) 2. Provision Of Uniform, Separate Omnichannel Contact Center Infrastructures (Hereinafter Referred To As Cc Solution), Including Connection To 3Rd Party Or Backend Systems. Operation As A Managed Service: Aok Nordwest: Currently Around 700 Agents (Licenses), The System Must Support Up To 5,000 Agents At The Same Time. In Principle, Every Aok Nordwest Employee Should Be Registered As An Agent. Aok Nordost: Currently Around 280 Agents (Licenses), The System Must Support Around 1,500 Agents Registered At The Same Time, Every Aok Nordost Employee Must Generally Be Able To Register As An Agent. Aok Rheinland/Hamburg: Currently Around 1,200 Agents (Licenses), The System Must Support Around 1,500 Agents At The Same Time, Every Employee At Aok Rheinland/Hamburg Must Generally Be Able To Register As An Agent. Gkv Informatik: No Cc Solution Is Required 3. Complementary Systems: Alarm System Workforce Management (Wfm) Audio Conferencing Fax/Ums Provisioning System/Tool Voice Recording Necessary Hardware/Licenses For The Overall Solution Will Be Purchased By The Ag As Part Of The Tender. Location-Independent And Therefore Flexible Work At Home, Mobile And From The Office For All Employee Groups Is A Basic Requirement Of The Entire Tk/Uc Solution Including The Cc Solution.
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