Provision Of User Support Services For Selected Agendas And Agenda Information Systems Of The Ministry Of The Environment. The Subject Of The Public Contract Is The Provision Of Telephone Support Services In The Form Of A Passive Call Center And Written Support Services In The Form Of A Ticketing Tool For Answering User Questions. This Is Technical Provision In The Form Of A Service As Well As Personnel Provision For The Provision Of 1St Level Support. The Subject Of The Performance Of The Public Contract (In Accordance With The Complete Appendices Of The Zd) Is: A. Initial Implementation Of Telephone And Written Support Services B. Technical Security Of The Telephone Support Solution In The Form Of A Service C. Technical Security Of The Written Support Solution In The Form Of A Service D. Staffing Of Telephone And Written Support Services At The First Level Of Support In The Range Of A Maximum Of 7 Registered Operators E. Access To The Environment Of Services Provided For The Principal F. Management Reports And Evaluation Of The Operation Of The Services Provided G. Modification Of Services In The Maximum Range Of 20 Md. The Conditions Of Performance And The Scope Of The Services Provided Are Defined In The Individual Zd Appendices.
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