Prior Information Notice For Call Center Services - Preparatory Market Consultations. The Public Contracting Authority Plans To Use The Services Of An External Contact Center As Of 1 January 2024 At The Latest As Telephone, Email And Chat Support For Citizens Related To Complaints Of Public Lighting Malfunctions, Public Lighting Switchboard Malfunctions, Or Other Facts Related To Activities Provided By The Public Contracting Authority (E.G. Operation Of Electric Car Charging Stations , Camera System Operation, Etc.). For This Purpose, Communication By The Citizens Of Sob Must Be Ensured By Telephone And E-Mail During Non-Stop Operating Hours (24 H/7 Days A Week/365 Days A Year). Until Now, The Public Contracting Authority Used The Services Of Yunex S.R.O. For This Purpose. The Employees Of The Call Center Must Record The Reported Initiatives In The Information System Of The Public Contracting Authority According To The Manual Provided To Them For This Purpose. At The Same Time, Call Center Employees Will Not Only Collect Suggestions, But Also Provide Information About The State Of Their Equipment.
We takes all possible care for accurate & authentic tender information, however Users are requested to refer Original source of Tender Notice / Tender Document published by Tender Issuing Agency before taking any call regarding this tender.
