Expression of Interest For Integrated Operational Planning Solution

Registration Of Interest (Roi) For Integrated Operational Planning Solution Open Date: Monday, 17 July 2023 5:00 Pm (Pacific/Auckland Utc+12:00) Close Date: Monday, 7 August 2023 4:00 Pm (Pacific/Auckland Utc+12:00) Tender Type: Registration Of Interest (Roi) Tender Coverage: Sole Agency Regions: International Required Pre-Qualifications: None Overview: IrIs Intending To Enable An Integrated View Of Its Frontline Workforce Capable Of Supporting Forecasting, Planning, And Scheduling, From A Common Pool Of Agents With Blended Work, Across Both Voice And Non-Voice Channels. The Purpose Of This Expression Of Interest (Eoi) Is To Identify Providers Of Potential Solutions To Integrated Operational Planning For Its Customer Facing Staff. Were Seeking Suppliers With The Necessary Capabilities And Capacity To Supply All The Following: A Cloud-Based Application Solution That Satisfies IrS Requirements Design And Implementation Capability And Resources To Lead The Migration Of Ir To The New Cloud-Based Application. Ongoing Management, Configuration And Support Of The Cloud-Based Application, Including Robust Service Management, Reporting, And Assurance. Providers Of Cloud-Based Solutions Who Have A Proven Track Record Of Providing These Services To Organisations Of Similar Scale And Complexity As Ir (Refer To Appendix D Of The Attached Document) Are Invited To Respond To This Eoi, From Which Inland Revenue Intends To Invite A Shortlist Of A Maximum Of Five Organisations To Participate In The Request For Proposal (Rfp) Stage Of This Procurement Process, As Described In Section 7 Of The Attached Eoi Document (Procurement Process And Probity). Please Read The Attached Eoi Document For Information On This Opportunity And How To Respond. Tender Link : Https://Www.Gets.Govt.Nz/Ird/Externaltenderdetails.Htm?Id=27720994