Request for Proposal For Transformation Partner Services And The Provision Of A Service Experience Platform

Request For Proposals (Rfp) For Transformation Partner Services And The Provision Of A Service Experience Platform Open Date: Monday, 10 July 2023 4:30 Pm (Pacific/Auckland Utc+12:00) Close Date: Tuesday, 19 September 2023 12:00 Pm (Pacific/Auckland Utc+12:00) Tender Type: Request For Proposals (Rfp) Tender Coverage: Sole Agency Regions: New Zealand Required Pre-Qualifications: None Overview: The Ministry Of Social Development (Msd) Is Embarking On A Transformational Change That Will Deliver A New Service Model Enabled By New Capabilities, Systems, And Processes. Msd Is The Lead Agency For Managing And Delivering New ZealandS Welfare System On Behalf Of The Government, And The Primary Provider Of Social Policy And Advice To Government. Msd Is Excited To Be Releasing This Request For Proposal For The Procurement Of Transformation Partner Services And The Provision Of A Service Experience Platform. The Transformation Partner Service Experience (Se) Will Work With Us To Transform The Way We Deliver Services And Implement A Service Experience Platform A Foundational Technology Platform That Enables Our Future Service Model And Enhances The End-To-End Service Experience For Clients, Partners, And Staff. The Functional Scope Of The Service Experience Platform That You Will Be Designing And Delivering Is Extensive And Market Engagement Has Shown That The Platform Might Consist Of A Small Number Of Interoperable Products. The Transformation Partner Se We Are Seeking Is One Who Can Bring Leading Products, Innovative Thinking, And Insights Drawn From Experience, To Implement The Platform And Utilise The Full Extent Of Its Capabilities To Redesign How We Deliver Services. The Programme To Transform The Way We Deliver Services Represents A Substantial Investment For Msd And Will Run For Many Years. Msd Looks Forward To Working Alongside A Skilled, Multi-Disciplinary Team To Successively Deliver Positive Change And Value For Our Clients, Partners, And Staff Over The Duration Of The Programme. Important Dates To Note Are: Rfp Release Date 10 July 2023 Vendor Online Q And A Sessions - 9:30Am-10:30Am 25 July 2023 - 9:30Am-10:30Am 15 August 2023 - 9:30Am-10:30Am 5 September 2023 Send Your Notification Of Intent To Respond By 31 July 2023 Deadline For Questions 11 September 2023 Deadline For Msd To Answer Questions 14 September 2023 Deadline For Proposals- 12Pm 19 September 2023 Tender Link : Https://Www.Gets.Govt.Nz/Msd/Externaltenderdetails.Htm?Id=27682776