GTR 65818059
Request For Quotation For Oracle Support Partner (Oracle Cloud Hcm- Human Capital Management, Etc)
NCB — National Competitive Bid
Closed
Australia and New Zealand
Tender Information
GTR Reference
65818059
Tendering Authority
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Tender No
184984
Financer Name
Self-Funded
Work Title
Request For Quotation For Oracle Support Partner (Oracle Cloud Hcm- Human Capital Management, Etc)
Bid Type
NCB — National Competitive Bid
Country
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Geographical Region
Australia and New Zealand
Political Region
Asia Pacific Economic Cooperation APEC,APAC Asia Pacific
Last Date of Bid Submission
30-06-2023
Closed
Work Detail
Request For Quotations (Rfq) For Oracle Support Partner (Oracle Cloud Hcm- Human Capital Management, Etc). Open Date: Friday, 9 June 2023 12:00 Pm (Pacific/Auckland Utc+12:00) Close Date: Friday, 30 June 2023 4:00 Pm (Pacific/Auckland Utc+12:00) Tender Type: Request For Quotations (Rfq) Tender Coverage: Sole Agency Regions: Bay Of Plenty Required Pre-Qualifications: None Overview: The University Of Waikato (Uow) Invites Proposals To Consolidate Support For Its Oracle Applications With One Support Partner And Is Looking For Responses From Suitably Qualified Organisations, For Support Of The Oracle Cloud Platform Including The Following: Oracle Cloud Hcm- Human Capital Management Oracle Cloud Erp Finance Oracle Cloud Erp Procurement Oracle Cloud Erp Projects Oracle Enterprise Performance Management Cloud Service It Is Proposed That The Contract Starts On The 1St Of August 2023, With An Initial Term Of 3 Years, And Two Potential Subsequent Renewals Of 3 Years Each. This Procurement Relates To The Purchase Of Services To Support All The University Oracle Cloud Applications And The Associated Integrations. This Includes The Management Of Support Services For The Resolution Of Incidents, Service Requests, And Enhancement Requests Against Agreed Response And Resolution Timeframes, Via A Single Point Of First Contact. This Service Includes Relationship Management, With Clear Responsibilities, And Escalation Paths. It Is Expected That Regular Reporting On Support Activities Including Status, Time To Resolution, And Reviews Into Incidents Will Be Part Of The Offering, Along With Access To Tools To Provide A Service Management View Of Service Requests/Incidents. In Addition, We Require Support With Planning For, And Assessment Of, Oracle Updates, Including Recommended Actions, And Testing Plans, As Well As A Contribution To Environment Planning And Management. Tender Link : Https://Www.Gets.Govt.Nz/Uw/Externaltenderdetails.Htm?Id=27515307
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