Request For Qualification For Unified Communications As A Service

Unified Communications As A Service A. Provide A Work Schedule With Beginning And Ending Times That Meet The Scope Criteria. B. Provide A Full Schedule Of Proposed Work Methods, Including Following Industry Standard “Best Practices” For Implementation Of A Hosted Solution That Meet The Scope Criteria. C. Provide The Solution Design And Configuration, Orders (Services And Equipment), Provider Services Installed And Tested, Equipment Placement And Testing, And Training Within The Full Schedule. D. Provide A Full Schedule Of Costs For Each Component Of The Work Scope To Include All Start-Up Costs And All Recurring Costs For Years 1 Through Year 5, Expenses (If Applicable) For Travel, Lodging, And Meals, At Federal Per Diem Rates (Preferred). 1. Costs Should Be Itemized And Detailed Under Each Category. E. Provide A List Of Warranties Or Warranty Policy With A List Of Restrictions In Warranties. F. Provide Service Level Agreements And Response Times In Service Level Agreements. G. Provide A Full Description Of The Proposed Ucaas Solution And Describe How It Meets The Requirements Of This Rfp Including The Following: 1. Identify The Manufacturer/Provider Of The Proposed Cloud-Based Unified Communications Solution. 2. Detail The Cloud Architecture Solution Components And Interactions That Are Being Proposed. 1. Provide A System Diagram Of Components And Connectivity To City’S Environment. 3. Clearly Identify If The Proposed Ucaas Solution Requires On-Premise Hardware And If So, Where It Will Be Physically Located. 4. Provide Minimal And Ideal Internet Bandwidth And Performance Requirements. 5. Provide Options And/Or Ways To Increase Voice Clarity Or Call Quality. 6. Describe The Overall Advantages Of The Proposed Solution, E.G., Controls, Upgrades, Scalability, And Functionality. 7. Provide The System’S Record Of Reliability, Availability, And Maintainability. 8. Provide Slas. Describe The Manufacturer’S Process For Maintenance And Support. 9. Provide The Schedule Of New Feature/Functionality Release To The Ucaas Solution. 10. Explain If And/Or When The City Will Be Charged For Any Upgrades To The Ucaas. (Any And All Costs Are To Be Included In The Cost Proposal Worksheet.) 11. Explain How Data Backups Of The Proposed Solution Are Completed And The Frequency Of Backups. 12. Identify Specifically What Data Is Backed Up And If The Data Includes Configuration, Phone Programming And Voicemail, Etc. 13. Explain How To Remediate And Revert Changes To Recover Deleted Data And/Or Configurations. 14. Describe The System Storage Available For Voicemail And For Call Recordings. How Is Storage Managed? 15. Describe The Voice Mail And Call Recording Retention Options. Is The City Able To Create Retention Policies To Delete Voicemail And Call Recordings After A Defined Period Of Time? 16. Describe How Recorded Data Moves Through The System From Creation To Deletion. 17. Describe How Recorded Call Data Is Secured At Rest And In Transit. 18. Describe Access To Call Recordings By An End User. 19. Describe Access To Call Recordings By An Administrative User. 20. Describe How The System Is Considered Scalable And Capable Of Changing In Size And Scope, E.G., If An Additional Building Requires Phone And Fax Services. 21. If Applicable, Identify Any Additional System Licensing And Hardware/Network Requirements That Would Be Required For Additional City Facilities. 22. Describe If The Proposed Ip Phones Are Proprietary Brand Name Phones Specifically For The Proposed System Or Nonproprietary Interchangeable Ip Phones For Use With Similar Voip Systems? H. Adequate Resources Must Be Made Available Post-Cutover For A Minimum Of 3 Days On-Site, As Needed, To Resolve Issues Including Training, Knowledge Transfer, Troubleshooting, And Program Adjustments. I. A Test And Acceptance Document For Review And Approval By The City Of Kalispell J. The Following Documentation Must Be Presented Post-Installation At The Conclusion Of The Project. 1. Documents Detailing Final As-Built Inventory And Configuration, Including System And All User Profiles. 2. Description Of Ongoing Support Resources Post Installation Such As Knowledge Base, Website, User Guides, Web-Based Training, Etc. K. Detail All Proposed Annual Maintenance And Support Of The Products And Services That Are Included With The Subscription License. Vendor To Propose Day 2 Support For The Ucaas Solution. L. Describe How Patches And/Or Updates Are Provided, Supported, And Coordinated With The City’S It Team. How Is The City Notified Of Updates By The Manufacturer To The Ucaas Solution? What Updates Would Be Service Impacting To The Client? M. Explain The Surefire Resiliency Option(S) That Can Be Built Into The Proposed System For Critical Communications, Including Continuity Of Governance, During Local And/Or Regional Emergency Operations Activation. N. Provide A System Diagram For The Proposed Resiliency Option(S), A Visual Model Of The Required Connections, Components, And Their Interactions.