Notice Of Information (Advance Notice) (Noi) For Service Delivery And Operations Investigations Case Management System

Notice Of Information (Advance Notice) (Noi) For Advance Notice: Service Delivery And Operations Investigations Case Management System Open Date: Friday, 28 April 2023 3:00 Pm (Pacific/Auckland Utc+12:00) Close Date: Friday, 12 May 2023 5:00 Pm (Pacific/Auckland Utc+12:00) Tender Type: Notice Of Information (Advance Notice) (Noi) Tender Coverage: Sole Agency Regions: New Zealand Required Pre-Qualifications: None Overview: Advance Notice The Department Of Internal Affairs (The Department) Kwai Ki Te Iwi Or Service Delivery And Operations (Sdo) Branch Is One Of The DepartmentS Most Public-Facing Groups, Providing Customers With A Wide Variety Of Services, Products, And Advice. Kwai Ki Te Iwi Means Links To The People, Which Reflects The Customer-Centric Approach The Department Takes To Provide Effective And Efficient Services. The Service Delivery And Operations (Sdo) Function Specialises In Preventing, Detecting, And Sanctioning Identity Crime And Other Fraudulent Activities Associated With Sdo Services And Products. The Department Is Looking To Procure A Commercial Off The Shelf (Cots) Case Management System For Our Investigations Team In Sdo That Is Configurable To Suit The Departments Requirements. The Solution Is Intended To Uplift The Teams Investigation Capabilities Through Better Case Management, Collaboration, Staff Empowerment, And Quality Management. This Advance Notice Is To Inform Suppliers Of The Upcoming Opportunity To Submit A Response To Our Request For Proposal (Rfp). Subject To Internal Approvals, The Likely Release Of The Rfp Will Be Early To Mid-May 2023. This Opportunity Will Be Advertised On Gets. No Information Is Being Asked For At This Time But In Subscribing To This Notice You Will Be Automatically Notified When The Rfp Is Released. As A Guide The Investigations Team Approximately Has: Between 100-140 Active Cases Between 1-2 Cases Per Week An Estimate Of Minimum Of 15 Users Tender Link : Https://Www.Gets.Govt.Nz/Dia/Externaltenderdetails.Htm?Id=27311551