The Department For Justice Is Engaging In This Procurement Process For The Supply Of A Cloud Based Customer Service Solution For The Department Of Justice And Its Agencies. The System Would Comprise•The Implementation Of A Digital Customer Contact Centre Including A Virtual Call Centre And Associated Call Tracking System To Manage Conversations Across Channels, Including Voice.•Real-Time Online Conversation Assistance Using A Chatbot.•An Appointments Booking System•Self-Service System For Customers To Interact With The Services.While The Services Required May Over Time Include Multiple Department Divisions And Agencies, The Initial Contract Relates To The Provision Of A Solution For The Immigration Service Delivery (Isd).
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