Tenders Are Invited For Cash Transfer Services

Tenders Are Invited For Cash Transfer Services In Kr& Iraq Regions-Framework Contract. Scope Of Work 1. The Supplier Will Perform The Cash Transfers Through Its Own Retail Offices Or Through Agents Cash Payments Are Disbursed In Local Currency Iqd To The Recipients Selected By Human Appeal, In The Amount And Denomination Set By Human Appeal And In The Required Geographic Areas, As Per Details To Be Provided In Project-Specific Scope Of Work. Cash Transfer Distributions Will Be Performed At Any Of The SupplierS Retail Offices Or At Its Agents Premises At An Agreed Date And Time. Human Appeal Will Be Responsible For Identifying Recipients And Communicate With Them, Community, And Local Authority On All Aspects Of The Project And Cash Collection Process. Ahead Of Each Round Of Cash Transfers, Humana Appeal Will Send A Payment Request Accompanied By A Beneficiary Distribution Log To The Supplier, Which Will Formally Authorise The Supplier To Prepare For Cash Distributions And Mobilise The Required Liquidity At Any Of Its Retail Offices Or Those Of Its Agents In The Targeted Locations. The Supplier Is Responsible For Ensuring That Retail Offices (Including Those Of Its Agents) Are Adequately Set Up And Staffed To Successfully Handle The Projected Volume Of Cash Transfers. The Supplier Is Responsible For Ensuring That Retail Offices (Including Those Of Its Agents) Have Sufficient Liquidity And That The Cash Transfer Processes Are Performed At The Highest Standards Of Quality For An Optimal Customer Experience. The Supplier Is Responsible For Dealing With Complaints From Recipients In The Manner Agreed With Human Appeal Ahead Of The Cash Transfer Start. The Supplier Will Also Be Responsible For Collecting And Maintaining All The Documentation Required By Human Appeal To Evidence The Service Has Been Provided (I.E. The Receipts). The Documentation To Be Maintained And Transferred To Human Appeal After Every Round Of Cash Transfers Will Be Listed In The Scope Of Work To Be Signed Under Each Project. 2. The Supplier Is Responsible For Verifying Entitlement To Cash Transfer Payment, Payments Can Only Be Processed Against The Presentation By The Claimant Of A Pre-Agreed Proof Of Entitlement As Well As A Valid (I.E. Recognised And No Expired) Proof Of Identity.. The Supplier Must Ensure That A Receipt Is Signed By Recipients And The Teller Upon Collection Of Their Entitlement, Showing The Date, The Name, The Transaction Number, The Retail OfficeS Address, And The Amount Received. The Supplier Is Responsible For Ensuring That At Any Of Its Retail Offices Or Agents Premises Only Eligible Recipients Receive Payments And That The Receipts Have Been Signed As Required. 3. Cash Transfer Must Be Done According To Timing Set Humana Appeal,. Dates Will Be Determined By Human Appeal And Communicated To The Supplier. The Location Will Be At Any Of The SupplierS Retail Offices Or At Agents Premises. 4. Closure Of The Cash Distribution Will Follow Procedures Instructed By Human Appeal, Including Transaction And Reconciliation Reports And Invoice, Within A Specified Window Of Time At The Closure Of Each Round Of Cash Transfers, The Supplier Will Submit A Transaction Report Consolidating Information From All Retail Office / Agents In A Pre-Agreed Transaction Report Template. The Minimum Information For Each Transaction Are The Transaction Number (I.E. Proof Of Entitlement, That Was Sent To The Beneficiaries), The Beneficiary Name, Name Of Retail Office / Agent, Address Of Retail Office/Agent, Date Of Distribution, Amount Distributed, Non-Collected Amount (In Case The Beneficiary Did Not Claim The Transfer). Human Appeal Will Follow Up With Beneficiaries Who Have Not Collected Their Entitlement And Will Request Off-Loading In Case These Beneficiaries Are No Longer Locatable Or Lose Their Entitlement. Together With The Report, The Supplier Will Also Submit A Reconciliation Report And An Invoice. The Reconciliation Report Will Show The Balance Between The Funds That Were To Be Distributed As Per Beneficiaries Distribution Log And The Funds Actually Distributed As Per Receipts. If Applicable, This Will Need To Be Reconciled To Any Amounts Pre-Financed By Human Appeal. The Invoice Will Correspond To The Transaction Fees For The Amount Distributed To The Beneficiaries And If The Supplier Pre-Financed The Distribution In Full Or In Part The Amount That Was Pre-Financed By The Supplier. 1. Completed Tender Documents Must Be Send To Email Address: [email protected] With Indicate Iq-Ha-Itt-004 In Email Subject Line And Hard Copy (Sealed And Enclosed Envelop) Must Hand Delivered To Human Appeal Office, Erbil, Dream City, Building 1159, No Later Than 5:00 Pm, 20-Mar-2023. Late Bids Will Be Rejected. Tender Link :