Tenders Are Invited For Framework Agreement For Training Having Difficult Conversations

Contract Notice: Framework Agreement For Training "Having Difficult Conversations" Training Services Short Description: Vdab Wants To Conclude A Framework Agreement With A Service Provider Who Trains Vdab Employees To Have Difficult Conversations. Here We Distinguish 3 Courses In Open Offer And The Possibility Of Developing Customization. 1) Training Dealing With Resistance (1 Day): -What Level Is The Resistance Based On A Theoretical Model Of Your Choice -Concrete Resistors At Vdab Customers Recognize And Recognize -Respond Appropriately By Giving Recognition, Making A Connection, Making Discussionable And Looking For The Motivation And Enthusiasm -Siche And Own Communication Style (Including Own Resistances, Prejudices, Etc.) And Be Able To Tailor To The Customers Communication Style -Having A Conversation Hard On The Content And At The Same Time Soft On The Relationship -Entering Into A Discussion About The Vdab Framework And Legislation (Eg The Rights And Obligations Associated With Receiving A Benefit), Putting This Framework Down And Monitor -Professional Dealing With Emotions Of The Conversation Partner And Himself 2) Giving Feedback Training And Bringing Bad News (1 Day): -Valuing Basic Attitude -Whoe Connecting With The Customer And Building A Relationship Of Trust, Even When There Is Tension On The Relationship -Being Able To Name And Feed Back Behavior And Factual Observations -Spel Rules Of Giving Feedback -Different Gradations Of Feedback (Constantly Daring To Return And Confront, Open Feedback To Setting Feedback) -Practice On A Conversation Model Feedback Give Adhv Exercises Based On Vdab Context (Based On A Theoretical Model Of Your Choice) - Practicing On A Conversation Model Bad News Bringing Adhv Exercises Based On Vdab Context: Stopping Training, Bringing A Negative Evaluation, Start Formal Follow-Up, Initiating Transmission Procedure, Not Being Eligible For A Certain Allowance Or Premium Etc. -Professional Dealing With Emotions Of The Conversation Partner And Himself - Bringing / Discussing Content Where You May Not Be 100Þ On A Personal Level 3) Training Coaching Skills (2 Days): -Valuing Basic Attitude And Aware Of Your Own Frame Of Reference (Prejudices, Values And Backpack) -From The Framework Of The Conversation (Including Own Mandate, Role, Powers, Purpose Of The Conversation, Etc.) Create Connection -A Goal -Oriented Conversation (Objective Clearly And Sharply Formulate And Coordinate Expectations, Both In Terms Of Content And Relational), Keep Control In The Conversation (Direction And Structure) -Efficient Question (Open Questions, Questions At Different Levels) Focused On The Goal And Within Certain Time Frame -Active Listening (Without Judging, Summarizing And Asking Questions) -Exploring Facts, Events, Behavior, Context, Beliefs, Experiences, Feelings Behind The Behavior -Valorating, Motivating And Inspiring -Prail Of Steering Advice Can Recognize And Limit -Exploring And Exploring The Needs, Values And Needs Of The Conversation Partner, What Are The Barriers And Resources Of The Discussion Partner? -Clarifying Ones Own Interests (From His Role And Function) And Looking For Win-Win (Uniting Interests): Which Options Are Possible? -View Resistance And Obstacles, Search Together For (Worn) Solutions/Options/Options The Framework Agreement Consists Of One Plot And Includes 2 Parts: Part 1: 3 Basic Courses In Open Offer For Internal Employees, Both Digital And Face-2-Face Part 2: Customized In-Depth Training For Internal Employees (Customization), Both Digital And Face-2-Face Deadline For Submission: 20230224 10:00 Type Of Buyer: Body Governed By Public Law Type Of Contract: Services Type Of Procedure: Open Procedure Regulation: European Union, With Participation By Gpa Countries Type Of Bid: Submission For All Lots Award Criteria: The Most Economic Tender [Disclaimer: The Above Text Is Machine Translated. For Accurate Information Kindly Refer The Original Document.] Tender Link : Https://Ted.Europa.Eu/Udl?Uri=Ted:Notice:045283-2023:Data:En:Html