Tenders Are Invited For Consultancy For A Technical Assistant To Support A Mobile Money Operator

Tenders Are Invited For Ic/Png/056-2022 Consultancy For A Technical Assistant To Support A Mobile Money Operator In Png Deadline: 11-Oct-22 Posted: 28-Sep-22 Overview: Referenceic/Png/056-2022 Locationcombination Of Remote Working And Field Mission To East And West Sepik (Papua New Guinea)Application Deadline11th October 2022Type Of Contractindividual Consultants Or Reimbursable Loan Agreement (International)Post Levelindividual Consultantsconsultancy Titletechnical Assistance To Support A Mobile Money Operator In Pnglanguages Required:English (Mandatory) And Tok Pisin (Desired)Duration Of Initial Contract:35 Days (Spread Over Four Months) Background Introduction Uncdf Uncdf Is The UnS Capital Investment Agency For The WorldS 46 Least Developed Countries (Ldc). Uncdf Uses Its Capital Mandate To Support Ldcs Pursue Inclusive Growth. Uncdf Promotes Financial Inclusion, Also Through Digital Financial Services (Dfs), As A Key Enabler Of Poverty Reduction And Inclusive Growth; And It Demonstrates How Localizing Finance Outside The Capital Cities Can Accelerate Growth In Local Economies, Promote Sustainable And Climate-Resilient Infrastructure Development, And Empower Local Communities. Using Capital Grants, Loans And Credit Enhancements, Uncdf Tests Financial Models In Inclusive Finance And Local Development Finance; De-Risks The Local Investment Space; And Provides Proofs Of Concept, Paving The Way For Larger Investors. UncdfS Objective Is To Develop Inclusive Financial Systems In Which A Range Of Financial Products Are Available To All Segments Of Society, At A Reasonable Cost, And On A Sustainable Basis. Uncdf Supports A Wide Range Of Providers (E.G. Microfinance Institutions, Banks, Cooperatives, Money Transfer Companies) And A Variety Of Financial Products And Services (E.G. Savings, Credit, Insurance, Pension, Payments, And Remittances).Background:The Support To Rural Entrepreneurship And Trade In Papua New Guinea (Streit Png) Programme Is The Largest Grant-Funded Programme Of The European Union In The Pacific Sub-Region. The Programme Was Developed Under The 11Th European Development Fund (2014-2020) And Is Being Implemented As A United Nations Joint Programme Under The Leadership Of The Food And Agriculture Organization Of The United Nations (Fao). Uncdf Is Part Of The Streit Project In Papua New Guinea And Is Responsible For The Access To Finance Component Of The Project. The Programme Focuses On The Value Chains Of Cocoa, Vanilla, And Fisheries In The Sepik Region. The Programmes Overall Objective Is "To Increase Sustainable And Inclusive Economic Development Of Rural Areas". The Approach Of The Program Is To Bring Sustainable Development To The Three Target Value Chains By Working On The Following Two Components: Component 1: Under Component 1 Programme Supports And Develops Various Capacities Of Direct Value Chain Actors To Increase Sustainability And Profitability Of The Chains To Maximize Value-Addition Across The Whole Vc And Specifically Upstream.Component 2: The Programmes Second Component Focuses On Developing And Improving The Enabling Environment And Specific Enablers Around The Value Chains. These Include Communications, Infrastructure, Renewable Energy, And Capacities To Enhance Value Chain Actors Access To Finance, Knowledge, Information, And Markets. The United Nations Capital Development Fund (Uncdf) Supports Component 2 Of The Programme By Leading Various Efforts In Financial Inclusion Focused On:1) Policy And Regulation2) Value Chain Focused Product And Services3) Improve And Expand The Distribution Channel4) Build Capacities Of Financial Service Providers To Cater Needs Of Value Chain Actors. As Part Of The Project, Uncdf Has Partnered With Multiple Banks And Mobile Money Operators In Png. One Of These Partners Is Digicel (Png) Financial Services Limited (Dfsl). Dfsl Is A Financial Institution Licensed By The Bank Of Papua New Guinea To Provide Mobile Money Services In Png. It Is Part Of Digicel Png, The Countrys Largest Mobile Network Operator (Mno). Dfsl Offers Its Mobile Money Services Under The Brand Cellmoni. Dfsl, With Support From Uncdf, Has Been Actively Promoting Cellmoni Services In East And West Sepik. Most Notably, Dfsl Has Increased Its Agent Network, Invested In Customer Awareness Campaigns, And Rolled Out Promotional Activities. The Results From These Activities Have Been Mixed With A Good Improvement In Expansion Of The Delivery Channel And Customer Base But Without A Commensurate Increase In Usage. As Part Of The Technical Assistance, The Consultant Will Be Expected To Perform A Supply And Demand-Side Assessment Of The Situation And Help Dfsl Identify Solutions To Improve The Usage Of Their Cellmoni Services In The Sepik Region.The Consultant Will Work Closely With Dfsl And Uncdf Team To Deliver This Technical Assistance. Duties And Responsibilitiesscope Of Work The Scope Of This Technical Assistance Project Is Divided Into The Following Phases: Phase 1: Demand Side Assessmentunder Phase 1 Consultant Will Be Required To Conduct A Demand-Side Assessment Of Existing Cellmoni Customers With The Following Objectives:General Feedback And Expectations Of Customers From Cellmonifactors Driving The Usage Pattern Among Active Usersfactors Preventing Usage Among Dormant Userseffectiveness Of The Past And Current Incentive Schemes To Drive Sustained Usagecustomer Segmentation, Sizing And Identification Of Use Cases For Each Segment With Targeting Strategiesthe Consultant Will Be Expected To Conduct Exploratory Action Research Using Qualitative Tools With A Limited Sample In The East And West Sepik Region. Phase 2: Supply-Side Assessmentin This Phase, The Consultant Is Expected To Conduct A Detailed Institutional Assessment Of Cellmoni, Covering The Product, Customer Service And Delivery Channel. The Evaluation Should Also Include A Study Of The Long-Term Vision Of Dfsl For Cellmoni And Alignment Of Their Customer Engagement And Promotional Activities To Their Vision. Phase 3: Data Analysis And Roadmap For Dfsl In This Phase, The Consultant Will Conduct A Detailed Root Cause Analysis Of The Problems Preventing Greater Adoption Of Cellmoni Services In The Sepik Region. The Consultant Will Also Be Expected To Perform A Comparative Analysis Of Cellmoni With Other Successful Mobile Money Service Providers Operating In Different Difficult Geographies Worldwide. The Comparative Analysis Should Be Conducted To Help Dfsl Prioritise Its Areas For Improvement.Towards The End Of The Phase Consultant Will Be Expected To Develop A Roadmap For Dfsl To Improve The Uptake Of Cellmoni Services In The Region Sepik On A Sustainable Basis. Phase 4: Support To Dfsl In Implementation Of The Roadmapin This Phase Consultant Will Provide Remote Assistance To Dfsl For A Period Of 2 Months. The Assistance Will Be In Form Of Periodic Technical Assistance Sessions (Indicative 8-Hour Sessions/Month) To Discuss The Progress, Problems, And Plans For Implementation Of The Roadmap. Activities: Development Of An Inception Report With Ta Plan In Consultation With Dfsl And Uncdf For Component 1Kickoff Session/Workshop With Relevant Stakeholdersfield Research In East And West Sepik Using Qualitative Toolsdetailed Interview With Cellmoni Agents And Dfsl Staff At Multiple Levels For Component 2Development Of A Consolidated Report (Word Or Ppt Format) For Components 1 And 2Presentation Of Findings From Components 1 And 2 To Dfsl And Uncdfdevelopment Of A Report For Component 3 With Root Cause Analysis And Roadmappresentation And Finalization Of The Root Cause Analysis And The Roadmap In A Workshop Mode With Dfsl And Uncdf Teams.Consulting Sessions With Dfsl As Part Of Activities For Phase 4 Deliverables:Inception Report And Field Research Planstakeholder Workshops (2)Consolidated Report For Findings From Components 1 And 2Report For Component 3Presentation Of Findingsmeeting Of Minutes For All Consulting Sessions Conducted With Dfsl Tender Link : Https://Procurement-Notices.Undp.Org/View_Notice.Cfm?Notice_Id=96066