Tenders are invited for Delivery Of Licenses And Implementation Of A New Itsm Solution

Additional Information: Delivery Of Licenses And Implementation Of A New Itsm Solution Information Technology Services Short Description: The Subject Of The Public Contract Is The Supply And Implementation Of A Comprehensive Itsm Software Solution ("Itsm Solution") Based On The Servicedesk ("Sd") And Hw Sw Asset Managment ("Am") Modules, Including The Delivery Of All The Necessary Licenses. The Main Objectives Of The Subject Of Performance Of The Public Contract Are: (I) Itsm Implementation As A Whole, New Features And Processes According To General Itil Recommendations - Incident Management, Request Fulfilment, Problem Management, Change Management, Etc. Within The Itsm Tool (Including The Client Required Customization) And Asset Management (Am) Containing A Comprehensive Tool For Managing Configuration Items, Ie Hw And Sw Elements (Sam). Including The Possibility Of Stock And Licensing Records And Other Clients Required By The Required Customization; (Ii) Integrate A Complex And Significantly More User -Friendly Itsm Environment. (Iii) Implementation Of Cmdb Configuration Database; The Itsm Solution Includes The Services Of Support And Maintenance Sw For 48 Months. For More Information See Zd. Deadline For Submission: 20220729 11:00 Type Of Buyer: Utilities Entity Type Of Contract: Services Type Of Procedure: Open Procedure Regulation: European Union, With Participation By Gpa Countries Type Of Bid: Submission For All Lots Award Criteria: Lowest Price [Disclaimer: The Above Text Is Machine Translated. For Accurate Information Kindly Refer The Original Document.] Tender Link : Https://Ted.Europa.Eu/Udl?Uri=Ted:Notice:393087-2022:Data:En:Html