Tenders are invited for It Support For Case Management, Customer Portal And Digitization Of Processes

Contract Notice: It Support For Case Management, Customer Portal And Digitization Of Processes It Services: Consulting, Software Development, Internet And Support Short Description: Landskrona Energi Ab (The Purchaser) Intends To Procure A Case Management System (Ähs) Where The Systems Input Modules Should Be Fully Integrated For All Kinds Of Cases And Orders In Electricity Grids, Electricity Trade, District Heating, Charging Infrastructure, Solar Cells And City Networks. The Client Requests A Quick And Efficient Case Management In A Scalable Solution With Flexible Opportunities To Streamline Case Management And Stakeholder Relations And The Possibility Of Developing These Processes Forward. In Addition To A Traditional Ähs, The Client Also Wishes That The Solution Can Handle Customer Info, Chat With Stakeholders, Creation Of Forms And Campaigns With Mailings And Follow-Up. The Solution Should Also Support Documents, Template Libraries And Be Able To Handle Different Formats Of Images And Video For Upload. The Solution Should Have A Customer Portal For Self-Service That Should Include Digital Identification And Signing And To Communicate With Other Systems Through Integration. Deadline For Submission: 20220323 23:59 Type Of Buyer: Regional Or Local Authority Type Of Contract: Services Type Of Procedure: Open Procedure Regulation: European Union, With Participation By Gpa Countries Type Of Bid: Submission For All Lots Award Criteria: The Most Economic Tender [Disclaimer: The Above Text Is Machine Translated. For Accurate Information Kindly Refer The Original Document.]