Expression Of Interest Are Invited For Consulting Services To Conduct The Sierra Leone Airport Visitor Experience Improvement

Expression Of Interest Are Invited For Consulting Services To Conduct The Sierra Leone Airport Visitor Experience Improvement The Consultant Will Trace The Visitor Experience From Landing At Lungi Airport, Including Covid-19 Screening Protocol And Visa Systems, Transfers Via Private Ferries To The VisitorS Arrival In Their Hotel In Freetown. A Special Focus Will Be On How To Improve The Experience Between Baggage Claim And Boarding Of The Ferries. The Consultant Will Then Recommend Visitor Experience Improvements, Signage, Information, Training Of Staff Of The National Tourist Board To Better Market The Destination To Arriving Passengers And System Improvements To Ameliorate The Negative Experience. Additionally, The Preparation Of A Costed Action Plan Scope Of Work: The Consultant Will Study Visitor Flows And Experiences Through Observations, Consultations With Airport, Ferry Operators And Other Involved Stakeholders, And Discussions With Arriving And Departing Visitors To Analyze The Situation And Recommend Solutions. The Consultant Will Undertake The Following: Evaluation. Undertake An Assessment Of The Visitor Experience From Landing To Lodging, With A Focus On Between Baggage Claim And Boarding The Ferries. A Special Focus Will Be Put On How To Improve The Covid-19 Protocol And Visa Processes On Arrival. The Assessment Will Visually Map The Flow Of Visitors, Identifying Average Time Taken At Each Point And Friction Areas Along The Process, And Will Particularly Take Note Of Any Difficulties Experienced By Women, Families With Children, Elderly People, And Those With Reduced Mobility. This Work May Include Participant Observation, Interviews, And Other On-Ground Survey Methods. International Bp. Provide Examples From At Least 3 Other International Destinations With Similar Logistical Conditions And Highlight The Various Solutions And Success Factors In The Categories Of: I) Visitor Experience Ii) System Improvements And Rules, Iv) Technology And Information Systems (Video Screens And/Or Announcements Mobile Information) And Iii) Trainings Implemented Including Enhancing The Capacity Of Staff Of The National Tourist Board To Market The Destination Effectively To Arriving Passengers. This May Require The Consultant To Interview (Phone/Videoconference) Authorities Or Operators At Airports And/Or Ferry Terminals That Have Successfully Navigated Similar Visitor Experiences. Recommendations. Produce Specific, Costed Action Plan On I) System Improvements And Rules/Regulations, And Ii) Trainings To Improve The Visitor Experience And Better Organize The Process And Stakeholders Involved; Iii) Technology And Information System Upgrades Iv) Any Accommodations Needed For Women, Families, And People With Limited Mobility. These Recommendations Will Comprise Of Two Phases. Phase One Will Focus On Improvements To Covid-19 Protocol And Visa Processing Efficiencies. Phase Two Will Focus On All Other Improvements For Medium And Long-Term Upgrades To The Experience. All Recommendations Consideration Should Be Given To Environmental And Social Sustainability, Have Low-Carbon Impact, Gender Equity And Community Engagement And Consider Any Planned And Anticipated Infrastructure Improvements Occurring In Parallel.