Acquisition and Annual Subscription for Intelligent Business Process Management IBPM Low Coding Platform LCP Platform

Request for proposals are invited for Acquisition and Annual Subscription for Intelligent Business Process Management IBPM Low Coding Platform LCP Platform Publish dateMarch 04 2021Issuing locationJordan HQARef no RFP UNRWA CSSD AK 003 2021TypeServiceTitleAcquisition And Annual Subscription For Intelligent Business Process Management IBPM Low Coding Platform LCP PlatformSection IX Section X BOQTender ClosureApril 01 2021 REQUEST FOR PROPOSAL RFP UNRWA CSSD AK 003 2021 Date 4th March 2021Subject Request for Proposal No RFP UNRWA CSSD AK 003 2021 ACQUISITION AND ANNUAL SUBSCRIPTION FOR INTELLIGENT BUSINESS PROCESS MANAGEMENT IBPM LOW CODING PLATFORM LCP PLATFORMThe United Nations Relief and Works Agency for Palestine Refugees in the Near East UNRWA hereby invites you to submit a bid to this Request for Proposal RFP for the above subject Proposals are required to be received by UNRWA no later than Thursday April 01 2021 at 2 00 PM Amman Time the Closing Time 1 This RFP consists of this letter the subsequent instructions and the following annexes Annex A General Instructions on Proposal SubmissionAnnex B Acknowledgement letterAnnex C Terms of ReferenceAnnex D Technical Evaluation CriteriaAnnex E Financial Proposal Pricing Matrix Annex F Performance BondAnnex G General conditions of contractAnnex H Vendor Profile FormAnnex I Draft ContractAnnex J Instructions on UNGM Registration and Bid Submission through In Tend2 You are kindly requested to return the attached Annex B Acknowledgement Letter duly signed by an authorized representative of your company via email cssd unrwa org The letter should advise whether your company intends to submit a proposal and if not indicate the reason 3 For clarifications regarding this RFP please contact in writing the Procurement Section of the Central Support Services Division UNRWA Headquarters Amman through e mail to cssd unrwa org no later than Thursday March 18 2021 at 2 00 PM Amman Time Please indicate the RFP reference number in the subject line 4 We look forward to your Proposal and thank you in advance for your interest in UNRWA procurement opportunities Yann KervinioChief Central Support Services DivisionFor ANNEX A GENERAL INSTRUCTIONSGENERAL1 UNRWA solicits Proposals in response to this RFP Proposers must strictly adhere to all the requirements ofthis RFP No changes substitutions or other alterations to the provisions stipulated in this RFP will beaccepted unless approved in writing by UNRWA However whilst fully complying with the RFP requirements Proposers are expected to propose solutions that may achieve a most cost effective and value for moneyapproach to fulfilling the requirements of this RFP 2 Submission of a Proposal shall be deemed to constitute an acknowledgement by the Proposer that allobligations stipulated by this RFP will be met and unless specified otherwise the Proposer has read understood and agreed to all the instructions provided in this RFP 3 This RFP does not commit UNRWA to award a Contract or to issue a Purchase Order Any Proposalsubmitted will be regarded as a proposal by the Proposer and not as an acceptance by the Proposer of anyproposal by UNRWA 4 The Proposer shall bear any and all costs and expenses related to the preparation and or submission of theProposal regardless of whether its Proposal was selected or not 5 Unless otherwise stated in this RFP all times indicated in this RFP are Amman time PROPOSAL SUBMISSION6 Proposers are required to complete sign and submit in the English language the following documents a Technical offerb Commercial offer7 The Proposals shall include information in sufficient scope and detail to allow the UNRWA to consider whetheryour company has the necessary capability experience knowledge expertise licenses financial strengthand the required capacity to perform the work specified at a high professional level as well as anyattachments and or appendices required hereunder 8 This RFP has two envelopes technical and the financial envelopes Each envelope must have the relateddocuments The technical envelope proposal is evaluated first and independently from the financialenvelope proposal Only proposals meeting the mandatory requirements and have scored minimum passscore of the technical evaluation will be considered further for the next evaluation stage and their financialenvelope proposal will be opened The financial envelope proposal for unsuccessful technical proposalwill remain unopened 9 UNRWA will for this bid accept just the proposals submitted via its e tendering system In TEND by visitingthe web address www ungm org 10 All proposals will be submitted through In TEND The Financial Proposal and the Technical Proposal mustbe completely separated and each of them must be submitted in its own individual placeholder in the etendering system as appropriate No Financial Proposal quotes or any related financial information shouldappear in the Technical Proposal placeholder Proposals which do not comply with these requirementsmay be rejected Please note that submissions by hand fax or email will not be accepted 11 UNRWA does not assume any responsibility for any missing and or illegible pages of Proposal and this mayresult in rejection of your proposal Only submissions submitted as indicated herein can be accepted Submissions by any other means or to any other address will be rejected Vendors who submit a copy of the Proposal directly to the Procurement Officer by hand fax email or by any other means not describedabove will be disqualified CLOSING TIME12 It is the responsibility of the Proposer to ensure that the offers containing the Proposal had been submittedto the above mentioned address before the Closing Time Proposals submitted after the Closing Timewill be rejected and therefore not considered or evaluated REQUEST FOR CLARIFICATIONS13 For clarifications regarding this RFP please contact in writing the Procurement Section of the Central SupportServices Division UNRWA Headquarters Amman through e mail to cssd unrwa org no later thanThursday March 18 2021 at 2 00 PM Amman Time Please indicate the RFP reference number in thesubject line Alternatively clarifications exclusively in writing via the Correspondence tab in the e tenderingmodule can be sent no later than Thursday March 18 2021 at 2 00 PM Amman Time Nocommunication written or verbal is allowed in connection with this RFP with any UNRWA staffmembers other than the Procurement Officers Queries received after the above deadline may not beconsidered 14 In order to maintain transparency all Proposers requests for clarifications and UNRWA responses will berecorded and circulated to all Proposers without indicating the source of the request BID VALIDITY15 Your Proposal shall be irrevocable and remain valid for acceptance for at least a 120 days period commencing on the Closing Time Offered price should be sales tax free16 If deemed necessary by UNRWA Proposers may be requested to extend the validity of their Proposals foran additional period s in order to finalize the solicitation process If the extension of the validity period isaccepted by a Proposer the Proposer will not be permitted to otherwise modify or consequently withdraw itsProposal 17 Proposals shall be valid for at least the minimum number of days specified in the Request for Proposal fromthe Closing date In the event that a supplier is in a position to extend the validity of his proposal for a limitedperiod beyond the required minimum this should be stated on the Bid Form UNRWA reserves the right todetermine at its sole discretion the validity period in respect of Proposals which do not specify any suchmaximum or minimum limitation SOLICITATION DOCUMENTS18 Proposers are expected to examine all instructions forms specifications terms and conditions specialconditions contained within this solicitation document the solicitation documents including the cover letterwith all annexes are to be signed and stamped by the bidders Failure to comply with these documents shallbe at the bidder s risk and may affect the evaluation of the bids or may result in the rejection of the bid PAYMENT TERMS19 The standard UNRWA terms of payment are 30 calendar days following satisfactory delivery of goods performance of services and submission of an invoice whichever is later Payment for any goods or servicesby UNRWA shall not be deemed an acceptance of the goods or services The provisions of Incoterms 2020shall apply to any delivery terms specified in this RFP 20 UNRWA s policy is to preclude advance payments or payment by Letters of Credit Such provisions in a Bidwill be prejudicial to its evaluation by UNRWA CURRENCY21 Selection of currency for price proposal is prerogative of the participant Prices may be quoted in any currencyother than the US Dollar However for the purposes of commercial evaluation and comparison of all FinancialProposals UNRWA will convert the currency quoted in the Financial Proposal to US Dollar in accordancewith the prevailing UN Operational Rate of Exchange at the Closing Time 22 The Contract Purchase Order awarded to the selected Bidder Bidder s invoices and UNRWA payments willbe made in the currency as originally quoted by the Bidder in its Financial Bid PRICE23 The offered price should be all inclusive If Bidders price excludes certain fees and or charges bidders mustprovide a detailed list of excluded fees with a complete explanation of the nature of those fees

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