Single Party Framework For The Provision Of Ict Managed And Related Services Dhda Requires The Ict Managed Services To Be Provided On A Full End To End Managed Basis By The Successful Tenderer Currently Dhda Has A Considerable Installed Base Of Microsoft ProductsBoth Client And ServerAnd Tenderers Responding To This Pqq Should Have Access To Relevant Expertise To Provide Support In These Areas The Services Required Include But Are Not Limited To The Areas Below Network Management Including Network SecurityManaging Campus Internet ConnectivityManagement Of Dhda Backup And Disaster Recovery RequirementsDeskside SupportOut Of Hours Emergency SupportServer Administration Both On Site And Potentially Off Site Hosting Both Physical On Premise And Virtual Cloud ServersActive Directory Group Policy Email Management Etc Patch ManagementIt Security ManagementCloud Mobilisation And Support Use Of Microsoft Sharepoint Or An Alternative Should Dhda Transfer Some Or All Of Its Storage Requirements To The Cloud Application Support E G Microsoft Suite Of Products Client And Server Service Desk Support And Ticketing SystemInfrastructure Hardware Support Including Asset Register Asset Management For The Dhda Ict FootprintProactive Monitoring Servers Networking Backups Etc Remote Desktop SupportAdvice In Relation To And Provision Of HardwareCarrying Out Work For Dhda Clients Ict Projects Additional Costs Associated Licencing ManagementWorking With Other Dhda Vendors Facilities Management Website Print Access Control And Third Party Application Providers Account ManagementManagement Of Telecommunications NetworkManagement Of Unified CommunicationsGiven The Nature Of The Dhda Campus And The Dhda Ict Environment It Is Likely That To Provide The Services Listed Above The Successful Tenderer Will Have To Deploy The Equivalent Of At Least One Resource On A Full Time Basis To Be Physically Present On Site Br
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