Tenders Are Invited For The Law Reform Commission Invites Tenders For Support And Maintenance Of Ict Hardware And Software Located In Styne House Upper Hatch Street Dublin 2 D02 Dy27
Tenders Are Invited For The Law Reform Commission Invites Tenders For Support And Maintenance Of Ict Hardware And Software Located In Styne House Upper Hatch Street Dublin 2 D02 Dy27
The Law Reform Commission Invites Tenders For Support And Maintenance Of Ict Hardware And Software Located In Styne House Upper Hatch Street Dublin 2 D02 Dy27 The Law Reform Commission Requires Support Is To Cover 09 00 To 17 30 Monday To Friday Excluding Irish Bank Holidays The Law Reform Commission Runs A Windows Based Network With 30 35 Desktop Pcs Running Windows 10 And Servers Using Microsoft Office 365 For Email And Sql Server 2000 And 2005 For Databases On Occasion The Commission May Require Emergency Support Outside Of These Hours The Expected Help Desk Response Time Is 2 Hour Approximately The CommissionS In House Staff Will Offer First Line Support At A Basic Level The Commission Will Require A Resource On Site One Day Per Month For Preventative Maintenance Healthchecks Updates Fix Non Critical Calls Etc Tenders Should Be Prepared To Work With The CommissionS Access To Legislation And Library Service In The Context Of Implementing Their Respective Cloud Solutions In Such A Manner That Maintains The Overall Security And Integrity Of The Lrc Network At All Times Tenders Should Also Be Prepared To Assist When Required With Regard To Ip Authentication Issues Relating To External Library Databases Ssl Cert Generation And Installation Remote Access Vpn Setup As Well As Advice And Guidance On All It Related Matters This Contract Will Commence On 1St February 2021 And Run For An Initial Three Year Period With The Option To Extend For Up To Two Extensions Each Of Up To Twelve Months Details To Be Included By Respondents I Please Provide A Detailed Description Of The Service Proposed And How It Would Be Delivered Call Logging Prioritising Handling Issue Management Issue Escalation Remote Access Mechanisms Available Quality Assurance Scope Of Service Etc Ii Details Of Any Proposed Preventative Maintenance Plans Iii Details Of How You Would Handle The Very Rare Occasions The Commission May Require Emergency Support Outside The Above Hours Iv Details Of Standard Management Reports On The Service Available To The Commission Included As Part Of The Tendered Cost Br
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