Tenders Are Invited For Development Of Two Training Modules To Apply Good Consumer Protection Practices

Tenders Are Invited For Development Of Two Training Modules To Apply Good Consumer Protection Practices Tender Announcement Development Of Two Training Modules To Apply Good Consumer Protection PracticesNeeds And ObjectivesThis Project Aims To Provide Consumer Protection Agencies As Well As Other Government Institutions Agencies With Consumer Protection Responsibilities With The Knowledge And Skills Required For Them To Create And Implement Policies That Enables Effective Consumer Law Enforcement It Will Prepare Two Training Modules Comprising A Set Of Instructional Materials And Tools For Use By Consumer Protection Agencies And Agencies With Consumer Protection Responsibilities In Training And Or Enhancing The Existing Capacities Of Their Staff It Is Envisaged That The Modules Will Be Used By Trainers With More Than 5 Year Experience To Train The Intended Learners Which Are Personnel With 2 5 Years Functional Experience Dealing With Consumer Protection Issues With Identified Needs To Improve Their Professional Competence These Would Include Staff Rendering Front Line Services Involving Public Relations Consumer Assistance And Complaints Management These New Modules Once Completed Will Be Validated And Tested Through A Workshop Or Train The Trainers Tot The Tot Will Be Attended By Relevant Government Officials With Sufficient Knowledge And Experience To Help Refine The Modules Prior To Their Finalization For Future Replication Of The Training At The National Level There Is An Intention To Tap Some Participants Of The Tot As Potential Trainers In Their Respective Agencies Most Of Them May Not Have Teaching Training Experience Which Should Be Taken Into Consideration In The Development Of The Modules Outputs The Outputs Of This Project Will Comprise Of Two Training Modules Each Includes The Following I Streamlined Training Manuals And Ppt Slides Inclusive Of Study Guides Withquestions Ii Trainers Guides Instructors Manuals With Suggested Exercises And Corresponding Session Plans Reference Could Be Made To The Teaching Modules Developed Through The Strengthening Technical Competency On Consumer Protection In Asean Project Implemented In 20142015 And The Corresponding Teaching Manuals Produced In 2018 Which Covered The Following Topics I Consumer Credit And Banking Modules And Teaching Manuals Ii Environment Modules And Teaching Manuals Iii Professional Services Modules And Teaching Manuals Iv Healthcare Services Modules And Teaching Manuals V Phones Internet Services And E Commerce Modules And Teaching Manuals And Vi Product Safety And Labelling Modules And Teaching Manuals Details On The Roadmap 2025 And The Training Materials Stated Above Can Be Found Within The Asean Consumer Website At Https Aseanconsumer Org Publication However Recommendations On The Development Of Other More User Friendly Models Is Encouraged The Proposed Teaching Training Models Should Be Outlined In The ApplicantS Applications The Consultant S Will Be Responsible For The Training Needs Assessment On Two Topics Of The Modules Identified By The Ams Preparation Of A Training Structure And Content Of Each Module Taking Into Account The Goals And Objectives Identified From The Assessment As Well As The Intended Participants The Course Content Will Be Delivered Through Short Lectures Group Discussions Group Presentations Case Studies Role Play Simulation And Skill Practices During The Training It Would Be Preferable To Consider Options For Both Delivering The Training Offline Face To Face And Online Virtually Review Of The Draft Training Manuals To Ensure Their Consistency And Smooth Flow Of The Contents Separation Of The Contents Into Logical Components Or Training Modules And Design Of A Series Of Instructional Materials In The Form Of Presentation Slides And Training Manual Including Training Session Plans With Indicative Time That Needs To Be Allocated For Each Concept Sections Of The Modules It Is Important To Ensure That The Modules And Instructional Materials May Be Used By Inexperience Trainers AndDevelopment Of Evaluation Forms Including Questions Regarding Relevance And Effectiveness Of Training Materials Whether The Material Covered The Professional Needs Of The Participants The Teaching Learning Tools Should Be User Friendly And Include Coloured And Graphical Illustrations Illustrative Examples List Of Activities Exercises And Guided Questions That Can Be Used By Trainers The Consultant Must Design And Format The Materials In A Manner That Is Visually Appealing Clear And Consistent E G With Illustrations And Graphical Representations These Should Be Easy To Read And Understand As English Is Not The Primary Language Of All Ams Participants It Is Expected That Ams Will Subsequently Translate These Tools Into Local Languages Where Appropriate And Use Them For Their National Consumer Protection Advocacy And Education Programs In Addition These Reports Will Be Required I Project Inception Report Ii Consultation With Ams Report Iii Validation Workshop Tot Report Iv Project Completion ReportScope Of Services The Consultancy Will Be Undertaken Over A Continuous Effective Period Of Nine 9 Calendar Months With At Least 89 Person Days Of Professional Services Work Will Commence Immediately After Contract Signing Bidding Bidders Should Submit A Proposal In Response To These Terms Of Reference The Proposal Should Be Submitted In Two Separate Parts A Technical And B Financial Components A The Technical Component Should Present The Following Information A Brief Discussion Indicating The BidderS Understanding Of The Needs Of The Project A Brief Analysis Of Key Issues A Methodological Discussion Of How The Bidder Proposes To Address Those Needs Including I Assessment Of Key Issues Ii Analytical Strategies That Will Underlie The Project Iii Specific Techniques To Be Utilised And Iv Practical Discussion Of Possible Limitations In Carrying Out The Project A Detailed Work Plan That Specifies I Activities To Be Undertaken Ii Expected Outputs And Deliverables Iii Resources To Be Utilised And Timing Staffing And Management Plan A Discussion On How Measures To Ensure The Future Sustainability Of The Outcomes Of The Project Will Be Addressed Cvs Of All Proposed Experts Brief Discussion Of FirmS Past Experience In Undertaking Similar Work And Brief Summaries Of All Projects Undertaken AndExamples Of Relevant Past Work As Hyperlinks Or Annexes To The Proposal B The Financial Component Should Specify Professional Fees Of Expert S Management And Or Operational Fees If Any Which Include All Costs Incurred By The Person Entity Company For Internal Coordination Communication Travels And Any Other Associated Project Management Cost Applicable Taxes Such As Vat Gst Ppn See Section Ix Point 3 For An Additional Note On Tax Liability Activity Costs For Experts And Participants Such As Reimbursable Expenses For Airfare Other Travel Costs And Daily Subsistence Allowance For Workshops Meetings And All Other Agreed Activities Do Not Need To Be Included In The Financial Component These Items Will Be Discussed With The Preferred Contractor During The Finalisation Of The Scope Of Services Costs Will Be Based On Prevailing Asec Rates Submission Of Application Applicants Should Send Their Application With A Cover Letter Materials Specified In Section Ix Above And Other Supporting Documents With Development Of Two Training Modules To Apply Good Consumer Protection Practices As The Subject Via Email To Tender Aadcp2 Org No Later Than 2 December 2020 At 05 00Pm Jakarta Time Gmt 7 For Frequently Asked Questions Faq Please Visit Http Aadcp2 Org AadcpIiTenderfrequentlyAskedQuestions Any Queries On The Tor Should Be Sent To Contact Aadcp2 Org With The Subject Line Query Development Of Two Training Modules To Apply Good Consumer Protection Practices Terms Of Reference For Development Of Two Training Modules To Apply Good Consumer Protection Practices

Refer document

FileName	File Description
Global Tender Document	Tender Notice