Call CentreOffering a contract for the procurement maintenance and support of a contact center solution for the interdisciplinary cooperation DDH The Digital Hotline Description The contracting entity wishes to enter into a contract for the procurement maintenance and support of a contact center solution for the interdisciplinary cooperation DDH hereafter the Solution The Digital Hotline DDH is a cross municipal collaboration that offers citizens a telephone service to assist with the meeting with digital public Denmark DDH is a virtual collaboration consisting of p t of 43 member municipalities from the region Mid North Zealand and the Capital The collaboration consists in the fact that the employees are physically located in the individual member municipalities but cooperate virtually by sharing the telephone inquiries across municipal boundaries The solution must work across all participating municipalities In cooperation between the municipalities we draw on common needs competences and resources The contract is offered for a period of 4 years from contract signing with the possibility of renewal for 2 x 12 months The client enters into a contract with one supplier for the delivery of the Solution Time limit for receipt of tenders or requests to participate Date 22 06 2020 Local time 10 00 Disclaimer The above text is machine translated For accurate information kindly refer the original document
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