GTR 120350875
Tenders Are Invited For Replacement Of Corporate Telephony And Contact Centre Environment
NCB — National Competitive Bid
Closes Nov 23, 2026
Northern Europe
Tender Information
GTR Reference
120350875
Tendering Authority
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Financer Name
Self-Funded
Work Title
Tenders Are Invited For Replacement Of Corporate Telephony And Contact Centre Environment
Bid Type
NCB — National Competitive Bid
Country
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Geographical Region
Northern Europe
Political Region
European Union,G20
Last Date of Bid Submission
23-11-2026
Work Detail
Link Group Is Seeking To Appoint A Suitably Qualified Supplier To Provide, Implement And Support A Modern, Secure And Resilient Corporate Telephony And Contact Centre As A Service (Ccaas) Solution. The Contract Will Include Cloud Telephony, Omnichannel Contact Handling, Intelligent Routing, Workforce Management, Call Recording, Quality Management, Reporting And Analytics, Pci-Compliant Payment Handling, Integration Capabilities, Migration, Implementation, Training And Ongoing Support. The Solution Will Support Customer-Facing And Colleague-Facing Services Across Link Group And Will Be Delivered Through A Phased Approach.
Key Value
Tender Value
1,500,000 - GBP
Tender Documents
Global Tender Document
84686c3b-d3e1-414e-af9c-c4eb8d3583c1.html
Attachments
Additional Details Available on Click
- Tendering Authority
- Publication Document (Tender Document / Tender Notice)
Disclaimer
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