Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Procurement Of Data Center It Services

It Services: Consulting, Software Development, Internet And Support – Procurement Of Data Center It Services. Procurement Of It Infrastructure Services, Systems, Tools And Related Professional Tasks Served From A Data Center For Bkv Vasúti Járműjavító Kft., As A Bidder. The Tenderer Is Obliged To Ensure Operation In Accordance With The Applicable Nis2 Requirements. Accordingly, During The Fulfillment Of This Technical Specification, The Winning Bidder Is Obliged To Design And Operate All Used Solutions, Services, Infrastructure Elements And Operational Processes In Accordance With The Requirements Of The Nis2 Directive And The Information Security And Cyber Security Legislation Governing Its Implementation In Hungary. In Order To Receive Reports, The Successful Tenderer Must Have A Direct Error Reporting Interface (Ticketing System) Operating On An Online Channel, Which Is Available 0-24 Hours. The Deadline For Ensuring The Necessary Conditions For The Start Of The Services That Are The Subject Of The Public Procurement Procedure Is The 14Th Calendar Day From The Signing Of The Contract, With The Fact That The Migration Of Data From The Currently Running System Must Also Be Carried Out Within This Deadline, Outside Of Working Hours. Data-Level Migration From The Current Service Provider Is Possible. The Annual Availability Of Services (Sla) Is At Least 99.8%, Except For The Availability Of Cooling And Electricity Supply, Which Is Defined Separately Below. Services To Be Provided As Detailed In The Technical Description: It Infrastructure Service Served From A Data Center: - Data Center Virtualized Server Service - Provision Of A Server Server Infrastructure That Ensures Office Operation From A Data Center On Linux And Windows Servers Support Services: - Server-Related Software Solutions - End-Point Applications Data Center Internet Service: - Data Security Service - Leased Line Data Connection - Network Switching Equipment Rental Service - Lan Network Monitoring And Support The Winner The Tenderer Is Obliged To Provide At Least 1 Specialist With An Itil V4 (Or Equivalent) Degree From The Beginning Of The Performance To The End Of The Complete Transition, Whose Task Is The Data-Level Migration From The Current Service Provider, As Well As The Methodological Coordination Of The Creation Of Infrastructure Elements, The Minimization Of Risks And The Quality Assurance Of The Planned Service Transition Processes (Change) At The Times Agreed With The Bidder. As Part Of The Continuous Operation And Support Service, The Winning Tenderer Must Provide At Least 1 Specialist With An Itil V4 (Or Equivalent) Degree, Who Is Responsible For The Continuous Monitoring Of The Required Service Levels (Especially The 99.8% General Sla, The Cooling/Electricity Supply Slas, And The 7X24-Hour Support Troubleshooting Times), The Itil-Based Structured Management Of Incident And Problem Management Processes, And Administrative Tasks Related To The Exchange E-Mail Server With A Response Time Of 15 Minutes (Change