Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Purchase, Implementation And Maintenance Of A Planning Tool For Managing Availability And Scheduling Calls

It Services: Consulting, Software Development, Internet And Support – Purchase, Implementation And Maintenance Of A Planning Tool For Managing Availability And Scheduling Calls. Vdab Wants A Vdab Planning Tool That Supports Intermediaries, Customers And Partners. The Planning Tool Offers At Least Support For: ● Availability Management (Allocations), So That Capacity Can Be Planned And Deployed In A Flexible And Efficient Manner. ● Correct And Up-To-Date Information About The Booking Options, Taking Into Account Allocations, Closing Days, Existing Agenda Items, Booking Rules, Etc. ● Simple And Efficient Scheduling Of Conversations (Bookings), Both By Internal Vdab Employees And By Customers And Partners, Depending On The Service Involved. ● Management And Follow-Up Of Scheduled Calls (Bookings), Including Changes And Cancellations. ● Integration With Agendas And Other Relevant Vdab Systems, So That Information Does Not Have To Be Managed Unnecessarily Twice. ● Reporting On Allocations, Booking Options, Bookings And Waiting Lists, Both To Support Operational Operations And For Follow-Up And Management By Management. The Aim Is To Support 2,000+ Daily Users Of The Planning Tool As Sustainably As Possible By Integrating A New High-Performance Planning Tool In Order To Plan The 280,000+ Annual Internal And External Appointments With A Conversation As Efficiently As Possible. For A More Detailed Description Of The Subject Of The Assignment, Please Refer To Appendix D (Description Of The Assignment) To These Selection Guidelines.