Tenders Are Invited For Systems Support Services – Deverto Ntg Tss System Manufacturer Support

Systems Support Services – Deverto Ntg Tss System Manufacturer Support. Provision Of Software And Operation Support Services For The Deverto Ntg Tss System Operating At Pro-M Zrt. The Support Service Must Be Provided Continuously Until September 30, 2027. Structure Of The Deverto Ntg System: The Bidders Deverto Ntg System Consists Of A Pair Of Call Controllers (Ssw) Operating In A Cluster And Four Pieces Of Rtp Proxy Equipment. The System Has, Among Others, The Following Main Functions: • Deverto Tequet Softswitch Tandem Pbx Functionality • Deverto Tequet External Media Proxy Functionality • Deverto Tequet Call Capacity License For Servicing 3000 Simultaneous Calls • Deverto Tequet Transcoding License For Servicing 50 Simultaneous Calls • Deverto Tequet Vpndb Functionality • Deverto Tequet Ivr Functionality • Deverto Tequet Video Interworking Functionality • Deverto Tequet Test Call Functionality The Support Service Covers The Bidders Deverto System, The Subsystems And Functions Of The Deverto System. Deverto System Components Can Operate On Different Software Versions (Operating System, Application). The Support Service For Each System Element Must Be Provided On The Software Versions Currently Running On The Given System Element. The Support Service Must Be Provided For All Software Elements Of The Deverto System That Are Necessary For The Operation And Operation Of The Deverto System And That Have Been Installed Or Configured By The Manufacturer. The Support Must Cover The Debian Operating System Used By The System If It Is Necessary For The Correct Operation Of The Ntg Tss System. The Technical Consulting, Review Meeting And Configuration Analysis Service Must Also Be Fully Provided For The Debian Operating System. Within The Framework Of The Monthly Paid Service, The Bidder Is Obliged To Perform The Following Tasks: • Management Of Critical Errors Resulting From Software, Configuration, Or Database Errors, • Repair Of Software, Configuration, Or Database Errors, • Providing Software Updates, • Providing Software Upgrades, • Technical Consulting, • Overview Meeting, • Database Auditing, • Configuration Analysis, • Management Of Development Needs • Documentation Update Option: The Bidder Can Use The Hourly Fee Service To Perform On-Site Error Correction Or Any Other Work That Is Not Covered By The Flat Fee Service. Within The Framework Of A Case-By-Hour Service, The Bidder May Request The Bidder To Perform Work At His Own Premises. The Tenderer May Use This Service For A Maximum Of 40 Hours During The Duration Of The Contract. The Tasks And Requirements Are Detailed In The Public Procurement Technical Description.