Tenders Are Invited For Administrative Healthcare Services – Arranging Appointments For Primary Care And Specialist Medical Care

Administrative Healthcare Services – Arranging Appointments For Primary Care And Specialist Medical Care. The Scope Of Services Includes Accepting Appointment Requests, Checking Authorization To Use, Recording And Coordinating Search Criteria, Researching Suitable Medical Practices, Contacting And Making Appointments, As Well As Transmitting The Results And The Agreed Appointment Reminder. In Addition To Making Appointments For The First Time, This Also Includes Bringing Forward And Rescheduling Existing Appointments. The Insured Can Specify A Specific Medical Practice Or Commission The Contractor To Identify A Suitable Practice. Only Practices That Are Authorized To Provide Outpatient Statutory Medical Care For Those With Statutory Health Insurance Are Taken Into Account. Free Choice Of Doctor And Provider-Neutral Selection Must Be Ensured. Family Doctor Appointments Are Made Additionally If There Is No Connection To A Family Doctor, After Unsuccessful Attempts To Contact You Or If Making An Appointment Yourself Is Significantly More Difficult Due To Personal Limitations. In Particular, The Order Does Not Include Medical Or Therapeutic Consultation And Treatment Services, Diagnoses, Telemedicine Or The Arranging Of Appointments With Psychologists, Psychotherapists And Psychiatrists. Access Is Provided By Telephone And Via A Secure Dynamic Online Contact Form On A Landing Page Provided And Operated By The Contractor. This Is Linked From The Clients Digital Offerings, In Particular The Online Office And/Or The Aok App. The Contractor Provides The Necessary Technical Infrastructure Including Hosting And Service Telephone Number And Guarantees The Agreed Requirements For Accessibility, Data Protection, Information Security And Availability. An Automatic Transfer Of Insured Person Master Data Or Registration Data From The Clients Systems Is Not Planned. The Telephone Service Hours Are Monday To Friday From 7:00 A.M. To 6:00 P.M., Excluding National Public Holidays And Simultaneous Public Holidays In Rhineland-Palatinate And Saarland. Digital Requests Can Be Submitted Around The Clock. The Scope Of Services Also Includes Quality Assurance, Complaint Management And Quarterly, Aggregated And Anonymized Reporting With Separate Monthly Values. As A Basis For Calculation, Around 12,500 Inquiries Are Expected Annually. A Minimum Purchase Or A Specific Case Volume Is Not Promised. The Remuneration Consists Of A One-Off Set-Up Fee And A Fixed Flat Rate Per Case For Each Successfully Completed Placement Case That Can Be Billed According To The Tender Documents. The Details Can Be Found In The Service Description (Appendix 2 Of The Tender Documents) And The Other Tender Documents.