Tenders Are Invited For Systems Support Services – His Infomedica Plus/Amms Plus Application Software Service

Systems Support Services – His Infomedica Plus/Amms Plus Application Software Service. Detailed Description Of The Subject Of The Order: 1. The Contractor Will Service The His Infomedica Plus/Amms Plus Class Application Software Within A Period Of 24 Months From February 1, 2027 At The Earliest. 1. Scope Of Activities Performed As Part Of The Infomedica Plus/Amms Plus System Service: A. Installing And Implementing Current Versions Of The Application Software; B. Amms Plus System Updates Will Be Performed On The Date Agreed By The Parties To The Contract. The Client Undertakes To Download All Files Necessary To Perform The Update From The Software Manufacturers Ftp. The Update Will Be Performed With The Cooperation Of The Ordering Partys It Employee In A Manner And At A Time That Does Not Conflict With The Ordering Party. C. Adapting The Configuration Of The Application Software To The Needs Of The Ordering Party, Including Assistance In Defining Templates, Reports, Dictionaries, Forms, Lists, Etc. D. Providing, If Necessary, Instructions On The Preparation Of Various Reports, Statements, Etc. E. Advice On The Preparation Of Data Transferred By The Ordering Party To Superior And Cooperating Units (E.G. The National Health Fund, The Health Department Of The Relevant Office, Banks, Etc.) In Electronic Form (E.G. Diskettes, Links Telecommunications, Etc.). F. Supplementary Consultations, Assistance To Users In Using The Application Software. Consultations And Training Can Be Conducted Remotely At Designated User Stations And By Telephone. G. Consulting And Assistance In Administering The Oracle Database. H. Performance Tuning And Optimization Of The Database Software Configuration, Taking Into Account The Needs Of The Ordering Party And The Requirements Of The Application Software. I. Ongoing Optimization Of Software Configuration Taking Into Account The Needs Of The Ordering Party. J. Assistance In Emergency Recovery, At The Request Of The Ordering Party, Of The Software State And Collected Archival Data, Properly Secured By The Ordering Party On Appropriate Media. K. Consulting On The Development Of It Resources. L. Assistance In Removing Software Failures Caused By The Ordering Partys Fault Or As A Result Of Random Accidents. M. Verification Of Database Integrity. N. Updating His Environment Server Systems. O. Using Telephone Consultations (Hot-Line). P. Maintaining A Register Of Contacts With The Ordering Party Covering The Performance Of Activities, Including Changes To The Software Configuration. Q. Service Requests Will Be Submitted By The Ordering Party Via: A Dedicated E-Mail Address, A Dedicated Web Platform, A Dedicated Service Number, Which Will Be Unchanged And Available To The Ordering Party At Any Time Throughout The Duration Of The Contract. The Contractor Will Accept And Register Applications 24 Hours A Day, 7 Days A Week, Throughout The Year, Including On Working Days, Holidays And Public Holidays. R. If The Application Is Accepted By The Contractor I. Between 4:00 P.M