Tenders Are Invited For Helpdesk Services – 26Mc0354aoo - Hosting Maintenance And Acquisition Of Services Associated With The Publik Solution - Cc

Helpdesk Services – 26Mc0354aoo - Hosting Maintenance And Acquisition Of Services Associated With The Publik Solution - Cc. Consultation Launched By A Group Of Orders. The Framework Agreement Will Be Executed By Issuing Purchase Orders. Services Are Regulated By Unit Prices. The Purpose Of This Framework Agreement Is To Acquire Hosting, Maintenance, Support And Support Services Around The Online Procedure Management And User Relationship Management (Gru) Platform Based On The Publik Solution, As Well As All Associated Services Necessary For Its Operation, Development And Maintenance In Operational Condition. This Platform Constitutes A Strategic Component Of The Communitys Information System, Intended For The Dematerialization Of Administrative Procedures, The Management Of Teleservices, The Improvement Of User Relations And The Provision Of Business Services. The Market Covers In Particular: - Hosting Of The Platform In Saas Mode On Dedicated Infrastructure; - Corrective, Evolutionary, Preventive And Adaptive Maintenance Services; - Support For Users And Administrators; - Functional And Technical Assistance; - The Development Of New Functionalities And Teleservices; - The Evolution Of Publik Components; - User Relationship Management (Gru) Services; - Graphic Integration And Improvement Of The User Experience; - Training Services; - Studies, Audits And Expertise; - Data Reversibility, Portability And Restitution Operations; - The Possible Provision Of Additional Instances Of The Platform. The Services Will Be Remunerated By Applying The Unit Prices Set In The Price List To The Quantities Actually Executed. The Maximum Amount Of The Purchase Order Portion, By Period And By Community, Is Distributed As Follows: Municipality Of Toulouse Period Maximum Excluding Vat Period 1,186,000.00 Euro(S) Period 2,195,300.00 Euro(S) Period 3,213,900.00 Euro(S) Period 4,232,500.00 Euro(S)Toulouse Metropole Period Maximum Excluding Vat Period 1,114,000.00 Euro(S)Period 2,119,700.00 Euro(S)Period 3,131,100.00 Euro(S)Period 4,142,500.00 Euro(S)