Tenders Are Invited For Software Support Services – Standard And Service Support For Emc Networker Software For Backing Up Data On Mf 2027+

Software Support Services – Standard And Service Support For Emc Networker Software For Backing Up Data On Mf 2027+. The Subject Of This Public Order Is The Suppliers Obligation To Provide The Client With Services Consisting In Providing Standard Support For The Emc Networker Sw And Other Service Services Related To The Emc Networker Software. The Subject Of Performance Includes The Following Services: A) Standard Support For The Emc Networker Sw Product (Hereinafter Referred To As The Product) For The So-Called Capacity License In The Range Of 30 Tb (Hereinafter Referred To As Standard Support); B) Provision Of Additive Service Services For The Product (Hereinafter Referred To As Additive Services). Standard Support Means The Product Maintenance And Support Service, Which Provides The Client With: • The Possibility Of Free Online Access To The Latest Current Versions Of The Product And Authorization To Use Them; • Access To Patch Versions Of The Product, Including Updating Them, If Any Become Available, And Authorization To Use Them; • The Right To Use Supported Versions Of The Product On Any Supported Operating System; • Assistance In Case Of Questions Related To Routine Operation, Short-Term Installation And Use (How To Type Questions) And Also Questions Related To The Code (Error Or Non-Standard States, Behavior Contrary To The Product Documentation); • Assistance In Case Of Questions Regarding The Special Functionality Of The Product, Or For The Solution Of Basic Defects (How To Do It Type Questions); • Resolving Product Defects Related To The Installation Of The Product, The Initial Configuration Of The Product And The Operation Of The Product; • Assistance Via Telephone And (If Possible) Via Electronic Access, And Only To The Principals Contact Persons On Working Days During Working Hours From 7:00 A.M. To 5:00 P.M.). Standard Support Does Not Include Assistance For: • Application Design And Development; • Use Of The Product In A Different Than Any Supported Operating System; • Failures Caused By The Product For Which The Supplier Is Not Responsible. Additive Services Mean: A) Extended Support: • Extended Support Of The Product By The Supplier On Working Days From 8:00 A.M. To 8:00 P.M. With A Response Time Of 2 Hours From Reporting; • Prophylaxis And Control Of Software Functionality (1X A Year, I.E. 4X During The Duration Of The Agreement). B) Service Support On Request In The Maximum Range Of 96 Man-Days In 4 Years: • Telephone And E-Mail Professional Assistance In Solving Operational Problems Of The Product, Including Professional Consultations; • On-Site Service Interventions On Request. The Subject Of The Public Contract Is Defined In Detail In Article Ii. The Draft Contract, Which Forms Annex No. 1 Of This Procurement Documentation (Hereinafter Referred To As The Draft Contract).