Tenders Are Invited For Software Support Services – 10048442_Microsoft_Unified_Support_Services

Software Support Services – 10048442_Microsoft_Unified_Support_Services. The Subject Of The Tender Is Microsoft Unified Enterprise Support Services. The Scope Of Services Owed Is Divided Into The Following Service Blocks: Service Block A - Foundational Services Service Block B - Enhanced Solutions: Enhanced Designated Engineering (Ede) The Decisive Factor Is The Unified Enterprise Support Services Description (Ussd), German Version, Attached As Appendix 1 To The Service Description (As Of November 2025). The Ussd Also Applies To The Detailed Design Of The Above Service Blocks, In Particular With Regard To Service Levels, Levels Of Severity, Response Times And Service Conditions. The Contractor Ensures That The Service Is Provided Using The Original Microsoft Support And Escalation Structures.