Prior Information Notice For Computer Facilities Management Services – Hiring Of User And System Support Services

Prior Information Notice For Computer Facilities Management Services – Hiring Of User And System Support Services. The Information And Communications Technologies Unit (Ict) Of The Department Of Technical And Legal Coordination Of The Presidency Of The Government, Located In The Moncloa Complex, Is The Unit In Charge Of Managing, Maintaining And Operating The Information Technology And Communications Systems In Order To Provide Service To The Rest Of The Departments Of The Presidency Of The Government. Among These Tasks Entrusted To Utic Is Installing, Configuring, Maintaining And Resolving Possible Incidents That May Affect User Equipment, Wi-Fi Networks, Communications Networks, Applications, Videoconferencing Systems, As Well As The Administration Of Server Systems In Microsoft Operating Environments, Such As Windows Server, Microsoft Exchange, Etc. All Of These Tasks Normally Carried Out By Internal Staff Have Been Increased With The Provision Of Support To Sec Users. The Objectives To Be Achieved With This Contract Will Be: -Maximum Availability Of The Technical Resources Used By Users In The Minimum Possible Time. -A Single Point Of Contact. -Maintain Computer Equipment In Optimal Conditions. -Apply Corporate Security Policies. The Implementation Of Remote Work Has Increased The Complexity Of User Support Due To The Need For Remote Support And The Increase In Security Requirements, Which Is Why It Is Essential To Have A Specialized Support Service.