Tenders Are Invited For Systems Support Services – Support Contract For Openstack

Systems Support Services – Support Contract For Openstack. The Subject Of The Award Procedure Is The Conclusion Of An Evb-It Framework Agreement For Support And Operational Support Services For A Highly Available Cloud Infrastructure Based On Openstack And Yaook With Rook-Based Ceph Clusters As Primary Storage. The Framework Agreement Includes Support Services To Be Provided On A Regular Basis Based On The Evb-It Service, In Particular Second And Third Level Support, Support In The Event Of Critical Disruptions, Technical Analyses, Escalation Services And Reporting. In Addition, If Required, Consulting Services, Root Cause Analyses, Support For Changes, Updates, Upgrades And Migrations, Workshops, Knowledge Transfer, Exit Support And, If Necessary, Development Services Can Be Commissioned Through Individual Requests. The Operational Administration Of The Infrastructure Remains With The Client. The Contractor Provides Support Through Analysis, Advice, Recommendations For Action And Technical Instructions.