Tenders Are Invited For Software Package And Information Systems – Customer Management And Customer Service System For Use By Helsingin Asumisoikes Oy

Software Package And Information Systems – Customer Management And Customer Service System For Use By Helsingin Asumisoikes Oy. Helsingin Asumisoikes Oy (Hereinafter Haso, Customer Or Procurement Unit) Invites Suppliers (Hereinafter Candidates) To Submit Their Application For Participation In The Competitive Negotiation Procedure According To The Procurement Act In Accordance With The Procurement Notice And Its Appendices. Summary Of The Preliminary Description Of The Procurement The Object Of The Procurement Is A New Customer Management And Customer Service System For Use By Helsingin Asumisoikes Oy. The Purpose Of The System Is To Support And Enhance Hasos Overall Customer Management Process, From Sales And Rental To Customer Service During Occupancy, As Well As Handling Service Requests, Contacts And Partner Network Tasks. The New Solution Aims For A More Transparent, Measurable And Efficient Operating Model Than The Current One, As Well As Replacing The Current Service Request Processing System. The Procured System Must Serve Hasos Internal Users, Residents, Applicants, Right-Of-Occupancy Holders And External Service Partners. With The Help Of The System, Issues Related To Customer Service, Housing, Sales, Defect Reports, Complaints, Space Reservations, Alterations, Invoicing And Partner Actions Are Handled, Among Other Things. The System Must Support Directing Service Requests In Hasos Service Structure Based On The Type, Content And Urgency Of The Request. The Goal Of The Acquisition Is To Provide An Easy-To-Use, Cost-Effective And Scalable Solution That Supports Multi-Channel Business, Customer Service And Sales Work, Process Automation, Utilization Of Artificial Intelligence And Management With Information. The Solution Must Enable The Management Of Customer And Service Data, The Necessary Integrations With Other Systems, The Management Of Access Rights For Different User Groups, And Secure Processing Of Personal Data. Preliminary Description Of The Procurement Object In Appendix Ii-3.3 Description, Haso Customer Service System Definition.