Tenders Are Invited For Miscellaneous Software Development Services And Computer Systems – Virtual Tourist Information - Ai-Based Guest Advice, Lot 3 - Artificial Intelligence (Ai) / Ai Chatbot / Guest Advice System

Miscellaneous Software Development Services And Computer Systems – Virtual Tourist Information - Ai-Based Guest Advice, Lot 3 - Artificial Intelligence (Ai) / Ai Chatbot / Guest Advice System. Lot 3 - Artificial Intelligence (Ai Chatbot And Guest Advisory System) - Subject Of This Tender The Service Includes In Particular: 1. Ai Chatbot And Voice Assistant: Provision Of A Visualized, Voice-Controlled Chatbot With 24/7 Real-Time Advice In At Least De, En, Nl And Fr. 2. Ai Platform: The Contractor Must Develop, Operate And Further Develop The Offered Platform Itself. 3. Logging And Transparency: Every Action Carried Out By The Ai ​​Agent Must Be Logged Completely And In A Structured Manner (Process Steps, Data Sources, Parameters, Results). 4. Model Neutrality: The Language Model Used Must Be Interchangeable At Runtime Without System Failure, Without Data Loss And Without Adapting The Knowledge Database. 5. Integration: The Solution Must Be Able To Be Operated Platform And Dms Neutrally. 6. Multiple Integration: The Parallel Integration Of The Chatbot And The Hybrid Search In At Least Five Independent Integration Environments In The Partner Regions Must Be Covered By The Client Structure. 7. Customization Via The Dashboard: All Visual And Linguistic Customizations Of The Chatbot Front End And The Hybrid Search Must Be Possible And Verifiable In A Preview Via The Administration Interface Without Code Adjustments Or Deployments. 8. Knowledge Building And Data Integration: Initial Knowledge Building With The Tourism Data Of All Five Partner Regions, Configuration Of Value-Added Consulting Rules As Well As A Documented Knowledge Building Workflow With An Acceptance Process By The Client. Regulatory Requirements: All Ai Systems Used Must Comply With The Requirements Of Regulation (Eu) 2024/1689 (Eu Ai Act); Risk Classification, Transparency Obligations And Declarations Of Conformity Must Be Proven. The System May Not Process Personal Data Without A Legal Basis; Personal User Data May Not Be Used For Model Training Without Express Consent. All Data And Models Must Be Hosted Entirely On Servers Within The Eu. The Overarching Service Level Agreement (Meta-Sla) Is Binding For All Three Lots. The Response Times Specified There Are Minimum Requirements That May Be Improved, But Not Worsened.