Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Introduction Of Ai In Inbound Processing

It Services: Consulting, Software Development, Internet And Support – Introduction Of Ai In Inbound Processing. Continuation Of The Description Of The Tendered Services From Section 2.1. This Announcement. Operations, Data Sovereignty And Security: The Solution Must Be Operated In A Sovereign Cloud Environment. All Data Must Be Stored And Processed Exclusively In Data Centers Within The European Economic Area (Eea). Any Data Forwarding To Third Countries As Well As Any Access From Third Countries, Including Within The Framework Of Support And Administration, And Any Access Based On Non-European Legal Regulations With Extraterritorial Effect (In Particular The Us Cloud Act) Are Excluded; The Corporate Law Relationship Of The Bidder/Contractor Is Also Crucial. The Data Must Be Encrypted With Customer Managed Keys (Hsm), Without The Cloud Provider Having Access To The Keys. Persistent Or Administrative Access By The Contractors Personnel To Plain Text Data Is Excluded. The Data May Not Be Used For Training, Model Improvement Or Telemetry. All Positions Involved In The Service Must Be Disclosed. What Is Required Is, Among Other Things: A Bsi C5 Certificate For The Cloud Service As Well As An Iso/Iec 27001 Certification Of The Data Center Operator And All Data Processing Subcontractors, Compliance With The Gdpr And Ai Regulation, The Creation Of A Performance-Related Data Protection And Security Concept During The Project Phase, Audit Rights Of The Contribution Service As Well As Precautions For An Orderly Exit And For The Failure Of The Contractor. Service Levels Include: Service Hours Monday To Friday 6:00 A.M. To 7:00 P.M., Availability? 99.5% Monthly Average, Recovery From Priority 1 Faults Within 8 Hours, German-Speaking Support Exclusively From The Eea, 24/7 Monitoring And Monthly Service And Quality Reports. Time Frame: The Plan Is For The Contract To Be Awarded At The Beginning Of 2027, The First Issue To Go Live At The Beginning Of 2028 At The Latest And All Issues To Be Mapped Via The Ai ​​Service By The End Of 2028. Further Expansion Stages Up To 2030 Are Not The Subject Of This Procedure. Further Details Can Be Found In The Participation Brochure And In The Tender Documents As The Tender Process Progresses.