Tenders Are Invited For Software Package And Information Systems – Software For Editorial Editing And Community Management Social Media

Software Package And Information Systems – Software For Editorial Editing And Community Management Social Media. Üstra Hannoversche Verkehrsbetriebe Aktiengesellschaft Has Been Represented On Facebook As Well As On Instagram And Youtube For More Than 10 Years. In Order To Be Able To Fully Use These (And Possibly Other) Social Media Presences - Both In The Editorial And Community Management Areas - We Need Web-Based Software. The Üstra Social Media Team Is Made Up Of Employees From The Marketing/External Communications And Customer Service Departments. The Long Service Times Result In A Shift System. We Therefore Need Around 65 Licenses, But 55 Of Them Only Require The Functions That Are Essential For Community Management. This Software Is The Connection To Üstras Social Media Presence On Facebook, Instagram, Youtube And - Optionally - To Other Social Media Platforms Such As Tiktok And Linkedin. The Requests From Users (Fans Or Followers - Depending On The Platform) Enter The System As Direct Messages, Comments, Posts Or Replies And Can Be Processed From There (Answered, Forwarded By Email, Assigned Internally, Sorted Away Or Deleted On The Platform). It Is Important To Have A Dashboard That Is As Clear As Possible, Which Shows Users At A Glance Which “Tickets” Are Still Open And Which Are Currently Being Processed By Other Users In Order To Avoid Double Processing.