Tenders Are Invited For Contact Center Solution For Customer Dialogue And Case Management

contact Center Solution For Customer Dialogue And Case Management . Descriptiontroms County Council Is Inviting A Competition For A Contact Center Solution For Customer Dialogue And Case Management Related To Public Transport And Mobility Services In Troms. The Contract Has A Duration From And Including 01.03.2027 - 01.03.2030. In Addition, The Client Has The Option Of Up To A 2 (1+1) Year Extension. The Competition Is Announced Subject To Funding. Suppliers Are Encouraged To Review The Competition Basis Carefully And Familiarize Themselves With The Rules For The Competition. If The Basis Of The Competition Appears Unclear, The Suppliers Are Encouraged To Ask Questions To The Client Through The Hyyr Portal. The Assignment Is Described In More Detail In Appendix 1 Description Of Needs And Requirements Specification.