Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Procurement Of Kiertokapula Oys Ict Basic Information Technology Services

It Services: Consulting, Software Development, Internet And Support – Procurement Of Kiertokapula Oys Ict Basic Information Technology Services. Kiertokapula Oy (Hereinafter The Procurement Unit Or The Client) Requests Your Offer For Kiertokapula Oys Ict Basic Information Technology Services In Accordance With The Tender Documents. The Subject Of The Acquisition Are The Following Sets Of Basic Information Technology Services: 1) User Support Services, The Services Contained In Which Are Necessary For Solving It Problems Of People Using The Information Technology Environment, Advising On Use And Supporting Work. Also Includes Management Of Credentials And Access Rights; 2) Life Cycle Services For Workstations, Which Includes A Comprehensive Set Of Services To Ensure The Efficient, Safe And Cost-Effective Use Of Workstations And Their Accessories Throughout Their Entire Life Cycle. The Whole Also Includes The Procurement Of Workstations With A Service Device Model; 3) Operation And Capacity Services, The Services Contained In Which Are Central To The Capacity Needed By The Server Infrastructure And The Telecommunications Infrastructure Supporting It, And Which Ensure The Efficient And Reliable Operation Of The Servers And The Telecommunications Equipment Supporting The Whole, As Well As Management And Control With All Necessary Maintenance Activities. The Service Area Also Includes The Subscribers On-Prem Microsoft Ad Environment Management Service; 4) Cloud Services, The Services Contained In Which Provide Centralized Management And Monitoring Of Public Cloud Services For Cloud-Based Resources And Services, The Service Area Also Includes M365 And Entra Id Management Services; 5) Telecommunication Services, Including Internet Connections Of Offices, Connections Between Offices, Local Area Network Solutions, Centralized Firewall Service And Management And Monitoring Services Of Telecommunications Equipment 6) Information Security Services, Including A 24/7 Type Of Automated Information Security Deviation Response Service Carried Out In Connection With The Service Point And The Operation Service Of The Customers Information Security Products (E.G. Defender, Sentinel) 7) Expert Services, Including Specialized Professional Expert Work And Consulting-Related Services That Support It Infrastructure, Information Systems, Information Security And Operational Planning, Optimization, Development, Expansion And Renewal; And 6) Service Management, Which Includes Services Related To The Management And Development Of The Acquired Service Package And Services Related To It Processes. The Object Of The Procurement And The Terms Of The Contract Are Described In More Detail In The Attachments Of The Request For Tender. The Bidding Is Carried Out Through An Open Procedure, On The Basis Of Which One (1) Contract Supplier Is Selected. The Bidder With The Most Points Is Selected As The Contract Supplier. In The Event Of A Tie, The Winner Of The Procurement Will Be Decided As Described In Appendix 1 (Instructions And Comparison Criteria). Procurement Has Not Been Divided Into Sub-Areas To Guarantee The Smoothness Of Services. Making Parallel And Alternative Offers Is Prohibited. The Selection Criteria For The Competition Is Overall Economic Affordability, With Price Weighting 60 Points And Quality Weighting 40 Points. Procurement