Tenders Are Invited For Review And Update Of Human Resources Manual & Related Policies

Tenders are invited for Review and Update of Human Resources Manual & Related Policies. Location: Kigali Deadline: Friday, 16/10/2026 23:59 1. Background Mantis Kivu Marina Bay Hotel; a four-star hotel managed under the Accor/Mantis brand standards. As part of strengthening corporate governance, improving operational efficiency, ensuring statutory compliance and addressing recommendations from recent operational and financial audits, the Company intends to engage a qualified consulting firm to undertake this independent assignment: 2. Objective The objective is to review the existing Human Resources Manual and develop a modern, legally compliant and operationally practical HR Manual aligned with: Rwanda Labour Law Rwanda Social Security Board (RSSB) requirements Rwanda Revenue Authority (RRA) requirements Occupational Health & Safety regulations International hospitality best practices Accor/Mantis operational standards where applicable Company organizational structure and operational needs 4. Scope of Work The consultant shall undertake, but not be limited to, the following activities: A. Review Current Documentation Review all existing HR documentation including: HR Manual Employee Handbook Employment Contracts Format Standard Operating Procedures Staff Regulations Existing HR policies Organizational Structure Job Descriptions B. Gap Analysis Conduct a comprehensive assessment identifying: Legal compliance gaps Policy inconsistencies Missing procedures Outdated provisions Operational risks Governance weaknesses Best practice improvements Submit a Gap Analysis Report. C. Update HR Manual Prepare a comprehensive HR Manual covering, but not limited to: Introduction HR Philosophy Code of Conduct Equal Employment Opportunity Recruitment & Selection Probation Management Employment Contracts Staff Induction Personnel Records Working Hours Attendance Management Leave Administration Public Holidays Overtime Management Performance Management Promotion & Career Development Training & Development Salary Administration Benefits Administration Acting Allowance Service Charge Administration Staff Welfare Staff Accommodation (where applicable) Medical Benefits Uniform Policy Employee Recognition Staff Discipline Exit Interviews Record Retention Retirement Grievance Procedures Appeals Process Conflict of Interest Whistle Blowing Anti-Harassment Policy Anti-Discrimination Policy Drug & Alcohol Policy Sexual Harassment Policy Data Protection & Confidentiality Occupational Health & Safety Employee Separation D. Develop / Review Supporting Policies Review and update all relevant HR policies including but not limited to: Recruitment Policy Leave Policy Attendance Policy Overtime Policy Service Charge Policy Tips Management Policy Staff Discount Policy Acting Allowance Policy Performance Management Policy Training Policy Learning & Development Policy Code of Conduct Disciplinary Policy Grievance Handling Policy Whistleblower Policy Sexual Harassment Policy Health & Safety Policy Employee Welfare Policy Staff Gym Membership Policy Staff Use of Hotel Facilities Policy Remote Working Policy (where applicable) Data Protection Policy Conflict of Interest Policy Salary Advance Policy E. Capacity Building Provide training to management and HR staff covering: Implementation of the revised manual Policy interpretation Legal compliance Practical application 4. Deliverables The consultant shall provide: Inception Report Gap Analysis Report Draft HR Manual Draft HR Policies HR Templates Final HR Manual Final HR Policy Compendium Electronic editable copies (MS Word) PDF copies Training materials Final assignment report 5. Consultant Qualifications The consulting firm should demonstrate: At least five (5) years experience in HR consulting and/or fixed asset management assignments. Proven experience with hotels or hospitality businesses is an added advantage. Strong knowledge of Rwanda labour legislation, accounting standards and internal controls. Availability of qualified experts in Human Resources, Labour Law, Accounting, Internal Audit and Asset Management. At least three (3) similar assignments completed within the last five years. 6. Expected Timeline The assignment is expected to be completed within 8 weeks, distributed as follows: Week 1: Inception meeting, document review and work planning. Weeks 24: HR Manual review and policy development. Weeks 56: Draft reports. Week 7: Training and presentation of findings. Week 8: Submission of final deliverables and project close-out. 7. Proposal Submission Requirements Interested firms shall submit: Technical Proposal Company profile Understanding of the assignment Detailed methodology Work plan and implementation schedule Team composition and CVs of key experts Relevant experience and references Similar assignments undertaken Financial Proposal Professional fees Daily rates Breakdown of costs Taxes Any reimbursable expenses Total contract price Tender Link : https://www.jobinrwanda.com/job/terms-reference-tor-scope-work-review-and-update-human-resources-manual-related-policies