Tenders Are Invited For Software Package And Information Systems – System For Customer Research

Software Package And Information Systems – System For Customer Research. The Procurement Includes A Digital Service For Continuous Follow-Up Of Residents Experience After Contact With The Municipalitys Contact Center Or Other Operations Called By The Municipality. The Contact Methods For The Municipality Are: Phone, Email, Chat And Visit. The Service Must Collect And Present Results And Function As A Practical Support For Developing The Municipalitys Work With Service And Treatment. We Compare Ourselves With Other Contact Centers, So It Is Important To Be Able To Follow Nki In Terms Of General Satisfaction. The Service Should Give Employees, Managers And Coaches Insight Into How Service And Treatment Is Perceived And Create A Basis For Coaching And Development At Both Individual And Group Level. Coaches Must Be Able To Plan, Implement And Follow Up The Work Of The Employees And The Business With Service And Treatment, With The Support Of Documentation From The Position. The Service Should Also Automatically Offer Reflections And Suggestions For Improvement Directly To The Employee Based On Collected Data. The Municipality Is Requesting A Web-Based Service That Supports The Entire Chain From Collecting The Customers Experience, The Employees Actions, To Analysis, Coaching And Reports Within One And The Same Interface.