Tenders Are Invited For Software Package And Information Systems – Renewal Opentext Environment

Software Package And Information Systems – Renewal Opentext Environment. The Client Operates A Central Opentext Environment Consisting Of The Product Areas Identity Manager (Idm), Open Enterprise Server (Oes) And Zenworks Configuration Management (Zcm). The Systems Form Essential Components Of Authorization Management, User Management, Server Infrastructure As Well As Client And Endpoint Management. The Subject Of The Tender Is The Provision Of The Necessary Software Maintenance, Maintenance And Manufacturer Support Services, Including The Extension Of The Existing Usage And Support Authorizations For The Opentext Products Used Over The Contract Term. At The Time Of The Tender, The Environment Includes In Particular: - Idm Environment With Approximately 3,222 User Objects, - Oes Environment With Approximately 3,193 User Objects, - Zcm Environment With Approximately 1,474 Managed End Devices And Approximately 2,707 Users. The Quantities Stated Are For Guidance And May Change During The Term Of The Contract. In Addition To The Renewal And Support Services, The Client Should Have The Opportunity To Access Further Support And Consulting Services If Necessary On The Basis Of An Offered Daily Rate. This Includes, In Particular, Error Analyses, Manufacturer Escalations, Configuration Adjustments, Support For Updates And Upgrades, Technical Consulting Services And Other Services Directly Related To The Existing Opentext Environment. The Aim Of The Tender Is To Ensure The Trouble-Free And Economical Operation Of The Existing Opentext System Landscape As Well As To Provide The Client With Appropriate Support From Qualified Specialist Personnel Throughout The Entire Contract Period.