Tenders Are Invited For Software Supply Services – Purchase Of It Services For The Provision Of A Saas Platform, Based On An Annual Access Fee, For The Analysis Of Online Audiovisual Content

Software Supply Services – Purchase Of It Services For The Provision Of A Saas Platform, Based On An Annual Access Fee, For The Analysis Of Online Audiovisual Content. The Software Solution That Is The Subject Of This Purchase Will Be Provided As A Software As A Service (Saas), Fully Accessible Through A Certified Cloud Infrastructure, Hosted Exclusively On The Territory Of The European Union Or The European Economic Area. The Solution Will Be Provided On The Basis Of Subsequent Annual Contracts, For The Entire Duration Of The Framework Agreement, Of A Maximum Of 48 Months, Under The Applicable Contractual And Budgetary Conditions. The Framework Agreement Is Concluded With A Single Economic Operator. The Annual Fee For Access To Saas Services Includes All Services Necessary For The Operationalization And Use Of The Solution: Hosting, Administration, Security, Maintenance, Updates, Technical Support, Configuration, Integration, Testing And User Training. Configuration, Integration, Testing And Training Activities Are Included In The Price Of The Service And Are Not Billed Separately, According To Ch. 11.3 Of The Specifications. The Service Delivery Model Must Ensure Both Compliance With European And National Regulations On Security And Data Protection, As Well As The Necessary Flexibility To Adapt To The Institutions Needs. Mandatory Requirements (Minimum Level, Detailed In The Specification, Ch. 5–8): - Secure Access: The Software Solution Will Be Available Via The Internet, Based On Individual Authentication, With Advanced Access Control Mechanisms (Multifactor Authentication, Single Sign-On, Differentiated Roles, Such As: User, Administrator, Supervisor). - Collection Volume And Sources: Automatic, Continuous And Configurable Collection Of Public Content From Youtube, Tiktok, Facebook Video, Instagram Reels And X (Twitter Video), As Mandatory Sources, With A Monthly Quota That Allows The Collection And Analysis Of At Least 2,000,000 Contents (Chapters 6.1.1.1 And 7.2.2 Of The Specifications). - Users And Capacity: Simultaneous Access And Use By At Least 10 Users (Chap. 7.2.1 Of The Specifications); Training Of 6 Persons Designated By The Beneficiary (Chap. 8.2.3). - Data Retention And Retroactive Window: Retention Of Collected Records, Metadata And Results For A Minimum Of 12 Months From Collection, Respectively From Generation, And The Possibility To Target Content Published In The Last 30 Days (Chapter 6.1.1.1). - Service Level: Availability Of At Least 99.5% In Each Calendar Month Of Service, Calculated According To The Formula Provided In Chapter. 7.4.1, Excluding Planned Maintenance (Chap. 7.4.1); For Critical Incidents, Response Time Of Maximum 1 Hour And Remediation Time Of Maximum 4 Hours (Chap. 7.5.3); Technical Support On Working Days, Between 08:00–18:00, Through At Least Two Channels (Chap. 7.5.2). - Infrastructure According To Standards: The Use Of Cloud Infrastructures Or Data Centers Certified Iso/Iec 27001 Or Equivalent, With Data Hosting And Processing Exclusively In The European Union Or The European Economic Area. - Updates Included: To