Tenders Are Invited For Custom Software Development Services – Renewal And Functional Expansion Of The “Espace Personnel” – Solution For The Digitalization Of Administrative Procedures For Citizens Of The Municipality Of Schaerbeek

Custom Software Development Services – Renewal And Functional Expansion Of The “Espace Personnel” – Solution For The Digitalization Of Administrative Procedures For Citizens Of The Municipality Of Schaerbeek. This Assignment Concerns The Renewal And Functional Expansion Of The Espace Personnel, The Digital Platform For The Digitization Of Administrative Procedures For Citizens Of The Municipal Government Of Schaerbeek. This Contract Follows The Contract Awarded In 2021 (Reference: Scha/Equip/2021/034), Which Has Expired, And Aims To Ensure Continuity Of Services While Eliminating The Functional Shortcomings Identified During The Operating Period. The Analysis Of The Current Situation Has Revealed The Following Functional Shortcomings In The Current Platform, Which This Assignment Provides A Solution For: ► The Lack Of Strong Authentication Via Itsme® Or Eid For Procedures That Require Indisputable Identification Of The Citizen. ► The Lack Of A 360° Citizen File In Which The Complete History Of The Actions, Communications And Documents Of The Same Citizen Is Bundled. ► The Lack Of Crm Integration That Can Automatically Link Citizen Files To The Municipalitys Customer Relationship Management Tools. This Assignment Includes All The Following Components, Whether Continued, Enhanced Or Newly Introduced Functionalities: ► A Personal Citizen Space (Front-End) Accessible Via Strong Authentication (Itsme®/Eid/Csam) ► A Back Office For The Joint Management Of Files By Municipal Employees ► A No-Code/Low-Code Form Builder With Conditions And Validation Management ► A Workflow And Process Modeling Engine That Complies With The Bpmn 2.0 Standard ► Sso Authentication Via Azure Active Directory For Employees ► Detailed Management Of Rights, Roles And Access Per Service And Per Type Of Procedure ► A Crm Integration And Connectors For Interoperability (Rest Api, Webhooks) The Assignment Includes: The License To Use The Platform, The Configuration And Initial Settings, The Migration Of Existing Data If Applicable, The Training Of Employees And Administrators, The Complete Documentation, And The Corrective And Evolutionary Maintenance During The Term Of The Contract. The Solution Currently In Production At The Municipality Of Schaerbeek Is Based On A Series Of Technical Components Described In Detail In Section D.0 — Technical Context Of The Existing Situation.