Tenders Are Invited For Software Support Services – Support And Development Of The Dispatch Of The Service Administration Hl. City ​​Of Prague

Software Support Services – Support And Development Of The Dispatch Of The Service Administration Hl. City ​​Of Prague. The Subject Of The Awarded Public Contract Is The Provision Of Services, Support And Development Of The Service Management Dispatch (Hereinafter Referred To As The Sshmp Dispatch) For A Period Of 48 Months In A 24X7 Mode, Namely Basic Support, Maintenance, Development And Extended Support, I.E. The Following Services In Particular: Basic Support For The Provision Of The Hotline Service, Including Basic Service Technical Support For The System, For The Provision Of Regular System Prophylaxis, For The Application Of Service Packs And Hotfixes Necessary For The Error-Free Operation Of The System, For Operational Updates System Documentation O Update Of Map Materials In The Maps Gis Maintenance Module O Provision Of New Versions Of The System And Corrective Patches O Prevention Of Malfunctions And Optimization Of The System O Documentation For New Versions Of The System Extended Support O Training Of The Contracting Authority’S Staff O Consulting Support O Program Modifications To Ensure Functionality For Small Process Changes O Cooperation In Solving System Problems And In The Implementation Of Third-Party Systems O Cooperation In Creating A Concept And Coordinating The Construction Of The System O Other Services Required By The Contracting Authority In Relation To The System O Updates Existing System Documentation O Program Modifications To Ensure Functionality Within The Hmp Services Administration Development O Development Services - Implementation Of New Modules For Towing, Towing And Failed Technical Inspections O Requirements Resulting From The Daily Use Of The Sshmp Dispatch O Further Development According To The Clients Requirements