Tenders Are Invited For Systems Support Services – Opene-Jovian Storage System Maintenance Services And Annual Renewal Opene-Jovian Software Storage System Support

Systems Support Services – Opene-Jovian Storage System Maintenance Services And Annual Renewal Opene-Jovian Software Storage System Support. Maintenance Services, Service And Support For The Open-E Joviandss Storage System, Which Has The Following Architecture: 2X Active – Passive Processing Nodes - Maguay Expertserver, With The Following Configuration: • 2X Intel Xeon Cpu E5-2623 V4 @ 2.60Ghz • 256 Gb Ram • 2X Ssd 240 Gb Mirror • 8X Ethernet Interface 1/10 Gb 2X Disk Drawers - Hgst G460-J-12 4U 60 Bay Storage Enclosure – 110 Disks (Hdd 8Tb, Ssd 400Gb, Ssd 480Gb) 2X Open-E Joviandss Software – 1024Tb Perpetual License (Active Support Expired). The Hardware Equipment Is Located In The Secondary Headquarters Of Adr Located In Italiană Street No. 22, Sector 2, Bucharest. Bidders Will Propose, Within The Technical Proposal, One Of The Following Variants Of Hardware Maintenance Services, Both Of Which Will Obligatorily Include The Renewal Of The Software Support According To Point 3.3 Letter. B): • Standard 8X5 Variant – Corrective Maintenance At Hardware Equipment Level, With Nbd (Next Business Day) Intervention Time; • Premium 24X7 Variant – Premium Maintenance And Support For The Storage System, Including The Possibility Of Replacing Existing Storage Controllers With Higher Generation Models, With Extended Uptime And Availability. Open-E Joviandss Support Renewal: 2X Renewal, 1 Year, For Minimum 512 Tb Per Node; • Type Of Support: Minimum Standard – Email, Telephone (Premium 24X7 Support Also Accepted, If Offered); • Includes Software Major Updates; • Response Time: O Severity 1: 4H (Eg Problems That Make The System Completely Unavailable: Lack Of Access To Data On Storage Protocols, The System Failed, Data Alteration); O Severity 2: 8H (Eg Installation Of New Hardware Is Not Recognized By The Open-E Joviandss Operating System, Data Replication Problems, But Data Intact); O Severity 3: 24H (Questions Related To Software Functionality, Hardware Compatibility, Etc.).